Job Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency -- we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
About the Role:
We are seeking a professional and reliable Front Desk Receptionist to join a growing US-based outpatient physical therapy practice. The role focuses on delivering exceptional customer service, managing patient scheduling, and supporting administrative tasks for patients affiliated with third-party insurers.
WORKING HOURS: Monday - Friday | 17:00pm - 2:00am South Africa Time (these times are subject to change depending on daylight savings in the United States)
Key Responsibilities:

• Handle inbound and outbound calls to schedule patient appointments.
• Update and maintain third-party insurance information.
• Assist with Medicaid authorizations when required.
• Support occasional collections for self-pay patients.
• Provide excellent customer service, ensuring a positive patient experience.
• Perform general administrative tasks as required.

PLEASE NOTE

• You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
• Work Environment: This is a remote role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Requirements

• Industry Experience:

• Exposure to US healthcare or insurance processes.
• Previous experience in frontline reception and customer service is essential.
• Soft Skills:

• Excellent written and verbal English communication skills.
• Patient, empathetic, and professional phone demeanour.
• Strong attention to detail and accuracy.
• Ability to work independently and manage time effectively during US business hours.
• Technical Skills:

• MS Office (Word, Outlook, etc.).
• Comfortable learning new software or platforms as required.
• Benefits:

• Fully remote work.
• Opportunity to work with a growing US healthcare provider.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Skills Required