French Customer Care

Johannesburg, Gauteng, South Africa

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Key Responsibilities

Respond to customer queries via phone, email, and chat in French and English
Resolve customer issues efficiently, professionally, and with empathy
Escalate complex queries to the relevant departments when necessary
Accurately log all customer interactions in the CRM system
Assist customers with account issues, billing inquiries, and product information
Follow up with customers to ensure resolution and satisfaction
Maintain up-to-date knowledge of products, services, and company policies
Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies

Requirements

Minimum 3-5 years of experience in a high-volume international call centre
Fluent in French and or Spanish (native or professional level) and English
Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite
Excellent communication and problem-solving skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with a passion for service excellence
South Africa ID or Residence Permit is essential

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