Job Description

Job Summary

M-KOPA is looking for an experienced Fraud Investigator to join the team in South Africa. You will conduct end-to-end desk and field investigations, including collaboration with law enforcement agencies such as the police, to apprehend identified perpetrators involved in customer-related fraud incidents.

You will oversee the prosecution of cases through the relevant judicial processes. We are looking for meticulous evidence gathering and analysis, preparation of documentation for legal proceedings, and close collaboration with legal authorities. The Fraud Investigator will maintain accurate records, stay updated on industry trends and legal requirements, and work with our teams to implement preventive measures and enhance fraud detection strategies. If you have a background in fraud investigations and experience combatting customer-related fraud, this position at M-KOPA presents an exciting opportunity to make a significant impact.

Main Responsibilities

You will perform field and desktop investigations to identify potential instances of fraud.

You will conduct due diligence, collect, and report case findings daily.

You will develop proactive strategies in the field to detect cases of fraud.

You will follow established guidelines and procedures when working with law enforcement regarding confirmed fraud cases.

You will support the team in closing all fraud cases within specified timelines.

You will provide regular feedback based on fraud insights from customers, sales agents, and other sources to enhance business practices.

You will coordinate with relevant external stakeholders to ensure the prosecution of relevant cases through the appropriate judicial channels.

Experience, Education, and Skills Required

Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).

Proficiency in identifying indicators of fraud through data mining and analytics.

Understanding of criminal justice processes.

Comfortable working with multiple stakeholders, including customers, law enforcement, and staff.

You can work during extended field assignments in both urban and rural areas.

You communicate with and manage the business expectations of key stakeholders, and communicate findings.

You have a capacity for self-empowerment.

Five years of professional work experience in an investigative role. Preference will be given to candidates with inspector-level experience as ex-police officers.

Proficiency in Microsoft Excel (can perform complex functions).

Fluency in English is required, and proficiency in one or more additional local languages.

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

M-KOPA