Job Description

Requisition Details & Talent Acquisition Contact

REQ 29973 - Tshego Semenya

Location: Western Cape/ Durban

Cluster

Group Risk

Career Stream

Forensics

Leadership Pipeline

Manage Others

Position

Forensic Manager

Job Purpose

To manage and lead a team of investigators and specialists to deliver forensic and fraud risk services to mitigate fraud and reputational risk; criminal liability and to ensure regulatory compliance.

Job Responsibilities

• Allocate cases to investigators with clear accountability, direction and guidance.
• Monitor cases allocated to investigators, case load and tracking performance progress on dashboard.
• Ensure suspicious transactions are reported within required timelines.
• Ensure affidavits submitted to the South African Police Services meet the required quality standards.
• Vet completed investigation reports.
• Ensure team members follow agreed protocol and procedures.
• Manage the close-out process of investigations.
• Regularly engage with stakeholders to provide feedback on fraud and/or industry trends and understand their current business reality, requirements, fraud and regulatory risks and expectations.
• Share information and knowledge and collaborate across teams within Group Forensic Services and other stakeholders during formal and informal meetings.
• Manage stakeholder expectations.
• Provide stakeholder feedback feedback within agreed timelines on escalated and complex cases.
• Maintain and manage relationships with suppliers through engagements.
• Meet transformation targets during staff recruitment, retention and training and use preferred suppliers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Develop and implement action plans to address issues raised in culture surveys.
• Create a client service culture.
• Support the implementation of business optimisation improvement.
• Generate and encourage team to generate innovative ideas and share knowledge.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps and agree on appropriate action to be taken.
• Tailor development needs to ensure that Business Unit stays abreast in field of expertise.
• Engage with team members formally and informally, keep team members informed and encourage participation in decision making processes.
• Identify current and future training and development needs and recruit and manage talent.
• Conduct career conversations and develop talent retention programmes.
• Understand and embrace the Nedbank vision and values, leading by example.
• Provide input into group forensic services strategy and annual business plans.
• Provide input into the compilation of budget for own cost centre, in line with Finance requirements, based on stakeholder agreements and needs, and planned projects and deliverables.
• Manage, control and monitor budget for own cost centre. Manage team and own billable hours captured.

Minimum Experience Level

• 5 - 8 years experience in banking and/or financial institution and/or forensic and/or other investigations and/or legal environment and 2 years experience in managing a team.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Risk Management , Advanced Diplomas/National 1st Degrees

Preferred Certifications

• Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE) - preferred, not essential

Type of Exposure

• Creating a business plan
• Developing and implementing a strategic plan
• Investigating and reviewing processes to improve client satisfaction
• Providing constructive feedback to employees
• Communicating job requirements and performance standards to managers and teams
• Conducting performance feedback meetings
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Presenting to senior leaders
• Maintaining budgets
• Developing budgets

Technical / Professional Knowledge

• Business administration and management
• Employee engagement methodologies
• Financial Accounting Principles
• Fraud investigation methodology
• Governance, Risk and Controls
• Insurance
• Legal Risk and practice management
• Relevant regulatory knowledge
• Service level agreements
• Management information and reporting principles, tools and mechanisms

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566



Please contact the Nedbank Recruiting Team at +27 860 555 566

Nedbank