Job Description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



Scope of position:

To coordinate and ensure the smooth and efficient flow of the culinary administration, stewarding operations, and staff canteen by supporting the Executive Chef, Executive Sous Chef, and the Talent & Culture Department in the management of these functions. Always act in a professional manner using the companyxe2x80x99s Mission, Vision, and Values. The F&B and Kitchen Administrator will strive to exceed guest expectation and take the culinary team from good to great.

Responsibilities:

Communication and Conduct

• Always maintain the highest standards of personal appearance and hygiene.
• Have a thorough knowledge of all the facilities and services offered for sale by the Hotel.
• Strive to achieve and surpass LQA and Guest Satisfaction Targets.
• Attend daily shift briefings to keep yourself informed of daily operational requirements.
• Communicate daily with supervisors to ensure open lines of communication.
• Promote a fun/ professional and disciplined work environment.
• Actively share ideas, opinions & suggestions in daily shift briefings.
• Support & motivate kitchen colleagues.

Health and Safety

• Ensure optimal standards of cleanliness and hygiene in the back of house areas (including the staff canteen) and the equipment used.
• Supervise Stewarding and canteen staff, allocating daily tasks.
• Ensure that appropriate practices and procedures are implemented regarding operating equipment and guest service in the kitchen and staff canteen.
• Check and order of any soaps or cleaning materials which are running short and need to be rexe2x80x91ordered.
• Have a thorough knowledge of all chemicals and their functions.
• Prepare and issue requisitions of soap, cleaning materials and operating equipment.
• Remain aware of the operating procedures and enforce adherence to the standards laid out.
• Ensure that all areas of the hotel kitchens are kept neat and tidy, and to the cleanliness standards.
• Assist the smooth running of dishwashers/glass washers and ensure that staff operate them correctly and follow the basic procedures laid down.
• Be familiar with all fire, safety, and emergency procedures.
• Ensure Staff canteen is well maintained through effective cleaning schedule.

Stock Management

• Has a good understanding of inventories, requisitioning and issuing supplies and equipment for food production.
• Ensure storeroom requisitions are accurate to minimize repeat visits.
• Ensure Staff Canteen Menus are well balanced and nutritional, sending the menu out to the business weekly.

Training and Development

• Assist in the induction and training of staff, ensuring ongoing training, particularly focusing on personal hygiene and appearance, productivity, product knowledge (e.g., chemicals and cleaning materials), workflow, attitude, and general ability in relation to the operating procedures.
• Ensure all kitchen, stewarding and canteen colleagues are aware of standards & expectations and are trained regularly.

Administration

• Ensure proper weekly and annual leave scheduling of all kitchen colleagues while maintaining Cape Grace quality standards, using the ESS System.
• Maintain a reporting document for kitchen to maintenance, ensure that all equipment, including machinery is in good working condition following up with maintenance on repairs.
• Ensure that attendance registers are maintained, and monthly payroll is submitted.
• Update rosters when needed.
• Ensure all spot check and temperature control sheets are filled as required.
• Store all food safety documents and be present at food hygiene audits.
• To place all order requirements for the kitchen and ensure all related administrative functions are completed for both Stewarding and Canteen too.
• Monitor outlet email.
• Reply to guest email, reservation, request, and any other guest related query.
• Communicate FOH request with F&B.
• Monitor Dine-plan and action accordingly. Make reservations for guest.
• Communicate booking number to FOH and BOH, before service period.

Qualifications

• Minimum Grade 12 required.
• Able to work efficiently on MS Word and Excel
• Be proficient in administrative duties.
• Excellent verbal and written communication.
• Knowledgeable in hotel operations.
• Must be able to prioritize, organize and be self-efficient.
• Must be able to work am and pm shifts.
• Able to perform under pressure.
• Strong understanding of HACCP.
• Accreditation from a recognized Culinary School (an asset).
• Proven track record of cost control including food, equipmentxe2x80x99s, labour, and wastage to meet the food quality goals and the hotelxe2x80x99s financial goals.
• Enthusiastic, outgoing personality.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor