Job Description

The Food and Beverage Training Facilitator is responsible for planning, preparing, delivering and reporting on training sessions to newly recruited Casual Employees assigned to a specific short-term project.
The primary focus of this role is to ensure that these employees are equipped with the essential skills and competencies required to provide exceptional customer service in line with Sun International standards
Key Outputs
Deliver comprehensive training on Food & Beverage Service fundamentals, including guest reception, seating protocols, order-taking procedures, and kitchen coordination.
Facilitate engaging classroom discussions while educating participants on the use of basic service equipment and standard service styles.
Conduct training sessions in a fun, interactive, and conversational manner to enhance learning engagement.
Instruct on best practices for hygiene and health in line with industry standards.
Facilitate soft skills development, including grooming, professional appearance, and both verbal and non-verbal communication.
Uphold high standards of teaching and learning to ensure professional practice and training quality.
Emphasize the critical role of exceptional customer service and care in all areas of hospitality.
Share industry best practices across various topics to enhance participants knowledge, broaden their skill sets, and support well-rounded professional development.
Prepare and provide training reports on the training interventions.
Minimum Experience:

• 3-5 years of experience as a Trainer within a Hospitality environment
• Proven track record in facilitating soft skills, process, and product training
• Experience in new hire (onboarding) training and upskilling interventions

Qualifications:

• Degree or Diploma in Hospitality field
• Formal qualification in Training is an added advantage
• Matric / Grade 12 (essential)
• Computer literacy: Proficient in MS Office (PowerPoint, Word, Excel, Outlook)
• Strong command of English (written and verbal)

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.
• In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.