Job Description

Location:

Franschhoek Area

Company:

Leading Tourism & Experience Brand

A leading tourism company in the heart of Franschhoek is seeking a confident, organised, and service-driven

Floor Manager

to oversee day-to-day operations at an

off-site location

. This role requires an individual who thrives in a dynamic hospitality environment, can take initiative, and ensures smooth guest experiences from start to finish.

The ideal candidate will be a strong communicator, team motivator, and quick problem solver who can confidently manage both

guest-facing service

and

on-the-ground operational logistics

.

Key ResponsibilitiesGuest Experience & Service Oversight

Welcome and engage with guests in a professional, approachable manner. Maintain a visible presence on the floor to ensure smooth service flow and high guest satisfaction. Handle guest feedback or challenges with empathy, diplomacy, and discretion. Support and guide staff to uphold brand service standards at all times. Anticipate guest needs and create a welcoming, well-managed environment.

Operational Management & Coordination

Oversee all daily operations and logistics at the off-site venue, ensuring efficiency and safety. Supervise staff attendance, performance, and service delivery throughout the day. Liaise with the central control room, transport, and partner estates to coordinate timing and service flow. Monitor equipment, vehicle readiness, and site presentation, addressing any operational issues promptly. Ensure all safety, hygiene, and service protocols are consistently followed.

Communication & Reporting

Serve as the primary point of contact between the site team and head office operations. Provide clear feedback, incident reports, and shift summaries to management. Identify areas for improvement and suggest practical solutions for smoother service delivery.

Requirements

Based in

Franschhoek, Paarl, or Stellenbosch area

(or able to commute reliably).

Valid driver's licence

and own reliable transport. Fluent in

English and Afrikaans

(other languages advantageous).

Matric certificate

required; tertiary hospitality or tourism qualification beneficial. Previous experience in

floor management, hospitality operations, or tourism supervision

. Strong leadership, communication, and conflict resolution skills. Physically fit, professional in appearance, and comfortable working in a fast-paced setting. Flexible to work

weekends, public holidays, and extended hours

when required.

Ideal Candidate Attributes

Hands-on leader with a calm, solution-oriented approach. Excellent organisational and multitasking skills. Approachable and confident when dealing with guests and team members alike. Passionate about service excellence and the tourism industry.

To Apply

Please submit the following:

Updated

CV

Recent photograph

Matric certificate

Relevant

qualifications

Contactable references

(must be current)
Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Ability to commute/relocate:

Franschhoek, Western Cape 7690: Reliably commute or planning to relocate before starting work (Required)
Experience:

Floor Management/Supervisor: 3 years (Required)
Location:

Franschhoek, Western Cape 7690 (Required)
Work Location: In person