Job Description

Job Purpose:

We are seeking a highly motivated and skilled

High Value Agent - Field

to join our Debt Collection team, specializing in municipal accounts. The ideal candidate will excel in managing collections for various municipal services, including property taxes, utility bills, and other local government fees. This role requires face-to-face interactions with residents to resolve outstanding debts, negotiate payment plans, and ensure compliance with municipal regulations and policies.

Key Responsibilities:

Field Collection:

Conduct field visits to collect outstanding payments from clients or municipal accounts. Engage with clients in person to negotiate payment terms and resolve any issues related to overdue accounts.

Account Management:

Maintain and manage a portfolio of accounts requiring collection. Track and record all interactions and payments, updating account records accordingly.

Communication and Negotiation:

Communicate effectively with clients to understand their financial situation and negotiate feasible payment arrangements. Handle objections and disputes professionally to reach a satisfactory resolution.

Documentation and Reporting:

Prepare and submit detailed reports on collection activities, including successes, challenges, and any significant observations. Accurately document all interactions, agreements, and transactions.

Compliance:

Ensure all collection activities comply with legal regulations and company policies. Adhere to ethical standards and practices in all client interactions. Provide excellent customer service, maintaining a positive and professional demeanor at all times. Address client inquiries and concerns promptly and effectively.

Collaboration:

Work closely with internal teams, such as accounting or legal departments, to ensure a smooth collection process. Share insights and feedback to help improve collection strategies and procedures.

Qualifications and Experience

National Diploma/bachelor's degree in commerce, finance, economics, business management, operations management or related qualification. Minimum three years prior experience in debt collection, customer service and Call Centre or related work experience.

Why Register?

Be considered for upcoming roles aligned to your skillset Gain visibility with our recruitment team for future projects Build a career in an organisation committed to innovation, quality, and data-driven decision-making

Disclaimer:

This is a talent pool advertisement intended to build a database of potential candidates for future opportunities. Please note that submitting your CV does not guarantee immediate placement or response. Only candidates whose skills and experience align with specific role requirements will be contacted for screening and interviews. All applications will be treated confidentially and in line with the Protection of Personal Information Act (POPIA).

Job Type: Full-time

Work Location: In person