Job Description

Key Responsibilities
Facilities Management

• Oversee the overall cleanliness, appearance, and state of repair of the residence in line with Standard Operating Procedures (SOPs).
• Conduct regular inspections and audits to ensure compliance with health, safety, and operational standards.
• Manage service providers and contractors for soft services including cleaning, security, landscaping, waste, and hygiene.

Maintenance Management

• Supervise a dedicated on-site maintenance team for daily, scheduled, and emergency repairs.
• Implement year-round preventative maintenance programmes.
• Ensure prompt response to logged maintenance requests in alignment with SOP standards.
• Manage salvage stock, emergency residence supplies, and FFE (furniture, fixtures, and equipment) procurement.

Compliance & Risk Management

• Ensure full compliance with Occupational Health and Safety (OHS) regulations and internal risk policies.
• Maintain accurate records of inspections, repairs, incidents, and compliance audits.

Operational Coordination

• Work closely with the Residence Manager and internal teams to support student life initiatives and operational needs.
• Participate in operations meetings and contribute to planning and improvements.
• Maintain digital property management and maintenance systems such as Hi-Res for room condition reports, maintenance tracking, and KPI reporting.

Budget & Procurement

• Monitor and manage operational and maintenance budgets.
• Approve and track purchase orders, ensuring cost efficiency and adherence to company policy.

Skills & Competencies

• Strong knowledge of facilities management, maintenance operations, and building systems.
• Excellent organisational and problem-solving skills.
• Effective communication and interpersonal ability, with strong student and client orientation.
• Proficiency in property management software, digital reporting, and Microsoft Office.
• Ability to work under pressure and manage multiple priorities simultaneously.

Minimum Requirements

• Diploma or Degree in Facilities Management, Building Services, or a related field.
• 3-5 years' experience in facilities or maintenance management, ideally in residential, student housing, or hospitality environments.
• Strong understanding of preventative maintenance, contractor management, and compliance standards.
• Valid driver's licence (advantageous).
• Must be willing to stay on-site.

Ready to apply?
If you are a technically skilled facilities professional with strong leadership ability and a passion for creating safe, student-friendly environments, we want to hear from you.

Skills Required