Job Description

What being part of the Sigma Family means for you:As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.Who are the Sigma Family?At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.What being a part of the Sigma Family means for you!xf0x9fx93x89 Career development and opportunities to apply for internal promotions following your probationary period.xf0x9fx8fx86 Monthly, Quarterly and Annual awards with marvelous prizes.xf0x9fxabxb6 Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.xf0x9fx8cxb2 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.xf0x9fxa9xba Medical Insurance xe2x80x93 Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.xf0x9fx9ax97 Transportation Benefits xe2x80x93 Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.xf0x9fx91xa5 Join communities and collaborate with your colleagues on our internal Social Media platform.xf0x9fx92x9a The opportunity to be a part of an equal, diverse, and inclusive workplace xe2x80x93 all amazing people are welcome in the Sigma Family. A bit more about the Opportunity...:What Your Day-to-Day will Look Like:Youxe2x80x99ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!Requirements:

• Minimum passed Grade 12 / Equivalent
• Minimum of 1 year collections experience as an advisor within the BPO/ Contact Centre Industry
• Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
• Clear Credit and criminal record check
• Computer literate
• Effective written and verbal communication skills
• Experience working in a contact centre is essential What amazing People will bring to the role:

What Amazing People Will Bring to the Role:You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.Simple and Straight Forward Recruitment.We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.Supporting our future people.If you need any assistance or adjustments at any point during recruitment, feel free to let us know.If you like the sound of being part of the Sigma Family then donxe2x80x99t wait and get applying!

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