Job Description

Customer Service and Support

Location

Cape Town, South Africa

Job Title:


Advisor I, Collections



As the European Union's top bank who supports individuals, associations, entrepreneurs, SMEs, large corporate and institutional clients, in bringing their projects to fruition by offering them financing, investment, savings and protection services.

Job Purpose

The role of the Collections Advisor is to deliver first class tailored support based on each customer's circumstances.


The Collections Advisor will be a crucial point of contact for our client's customers who are in arrears, showing early indictors of financial hardship, and vulnerability. The collections Advisor will positively reflect our brand and values whilst carrying out their role.

Job role

Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that deliver first contact resolutions for the customers. Work with income and expenditure data to offer affordable payment plans for the customer, where appropriate. Own individual objectives to support the wider success of the business. Contribute to discussions and brainstorming activities in an agile way to improve the customer's journeys. Manage customer's accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision. Take ownership and communicate confidently, exercise excellent listening and written skills to resolve customer and partner queries with expert knowledge. Be the CEO of your role - collaborate with your fellow team members. Keep up to date with any industry wide activity and regulation changes, utilizing BNPs extensive portfolio of development resources

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.



Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


Location:


ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000
Language Requirements:


English
Time Type:


Full time

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