Job Description

Job Title:


Advisor I, Customer Service

Job Purpose:

The role of a Customer Service Professional is taking responsibility for our customers and deliver first class outcomes.


Customer Service Professionals will be the first point of contact for our Customers and Partners and will positively reflect our brand and values whilst carrying out their role. This means taking ownership of the customer or the partner query. Being courteous, professional, and diligent whilst adhering to Operational policies and the framework underpinned by the four Consumer Duty pillars, regulated by the Financial Conduct Authority.

Key Responsibilities:

Deliver first class outcomes for our customers. Own individual objectives to support the wider success of the business. Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customer's journeys. Manage customer's accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision. Take ownership and communicate confidently, exercise excellent listening and written skills to resolve customer and partner queries with expert knowledge. Be the CEO of your role - collaborate with your fellow team members. Keep up to date with any industry wide activity, utilizing our extensive portfolio of development resources. Take responsibility for the Health and Safety of yourself and others whilst at work. Assist with any other duties that may not necessarily form part of the daily role.

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.



Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


Location:


ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000
Language Requirements:


English (Required)
Time Type:


Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents