Job Description

Job Summary Requirements:

-3 -5 years' relevant experience in executive secretarial duties
-Good interpersonal skills supported by exceptional verbal and written communication skills
-Ability to deal with sensitive issues discretely and to handle confidential information appropriately
-Matric with a relevant Secretarial related qualification, preferably Executive Secretarial
-Project management experience would be advantageous
Duties & Responsibilities -
Handle all administrative and secretarial activities:

-Support diary management activities to effectively schedule appointments
-Arrange detailed travel arrangements and compile all the relevant documentation for travel-related meetings
-Pro-actively screen incoming calls, correspondence and respond independently where possible
-Co-ordinate all the components (logistics, catering etc.) of events, meetings and functions within budget and specifications
-Provide secretarial support (agenda, minutes, action plans etc.) for the preparation and successful execution of meetings
-Support the flow of information within the Africa team, ensuring that matters requiring their personal attention are handled speedily
-Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within the given timeframes
-Order and control office supplies
-Accurately escalate client complaints and queries to the relevant department
-Ensure files are kept in order and easily accessible
-Collate, compile and distribute documents to the required standards within defined timeframes
-Attend to ad hoc personal matters
-Engage with clients in a client centric manner:
-Provide authoritative, expertise and advice to clients and stakeholders
-Build and maintain relationships with clients and internal and external stakeholders
-Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed
-Make recommendations to improve client service and fair treatment of clients within area of responsibility

-Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Competencies:

-Business Acumen
-Customer/ Stakeholder Commitment
-Drive for Results
-Collaboration
-Impact and Influence
-Self-Awareness and Insight
-Diversity and Inclusiveness

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