Job Description

Position Title

Executive: Juristic Digital Channels


Job Family
Project, Process and Product


Career Stream
Product


Leadership Pipeline
Manage Function


Job Purpose

Design and deliver unified industry-leading juristic digital client channels that enable delightful client-centric journeys and experiences. The digital channels align to Nedbankxe2x80x99s digitisation strategy and support corporate, commercial and business banking value propositions, revenue opportunities and cross-sell.


Job Responsibilities

• Facilitate collaboration and manage relationships across the bank and its products and functions to create a unified proposition, generate digital channel insights and direct strategy and priorities.
• Own the digital channel vision, strategy, and roadmap to support the client value proposition, operating model, and cost efficiency ambitions.
• Take accountability for reaching digital channel adoption targets set across segments by managing stakeholders, supporting clients, and working on a scaled adoption and change programme
• Accelerate the move off legacy technology while considering business risk, change management, and commercial constraints.
• Assume the overarching Product Owner role in the Juristic Journey program and deliver the digital channel within budget and planned timelines.
• Deliver differentiated digital channel design and experiences.
• Monitor and analyze channel performance metrics to drive effectiveness, identify areas for improvement, and report against committed business commitments.
• Work with the Technology Product Owner to improve channel performance, quality, and efficiency.
• Drive training, marketing, and communications of digital channel capability for clients and staff.
• Support promoting and selling of channel capabilities to achieve sales targets.
• Manage the juristic channel team effectively across the HR value chain (recruitment, performance, development).
• Establish and manage relevant governance and compliance structures to monitor and mitigate risks and issues.
• Challenge the status quo to improve the environment, culture and shared purpose.
• Challenging the status quo with a view to improving the environment or people's understanding
  

Essential Qualifications - NQF Level

• Professional Qualifications/Honourxe2x80x99s Degree

Preferred Qualification

Relevant Masters Qualification (Relevant business-related e.g. Computer Science Finance, Data Science)


Minimum Experience Level

8 - 10 Years experience in:

• Strategy development and execution.
• Digital channel management and execution
• Client experience and design
• Leading technology/ systems implementation

5 - 6 years experience in managing/leading others


Technical / Professional Knowledge

• Client service management
• Governance, Risk and Controls
• Business strategy and drivers
• Strategy planning and execution
• Digital Culture
• Innovation at Enterprise Level
• Product design
• Relevant regulatory knowledge
• Performance management

Behavioural Competencies

• Customer Focus
• Operational Decision Making
• Cross-Functional Collaboration
• Driving Execution
• Driving Innovation
• Digital Acumen
• Guiding Team Success

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Please contact the Nedbank Recruiting Team at +27 860 555 566