Role purpose:
Vodacom is on a journey to become the South Africa's leading technology company, moving from a handset retailer & network provider into a truly digital business.
We will achieve this and deliver on our brand purpose by providing the best voice and data experience in the industry. Central to our aspirations will be the ability to offer an unmatched, operationally efficient and commercially viable Vodacom experience across all digital touch points. To support this vision Vodacom is striving to have the best-in-class digital channels which include App, USSD WhatsApp and any other mobile channels Vodacom may develop over time.
The Executive Head of Mobile is responsible for defining and owning Digital Channels adoption and acceleration strategy, its execution and progress, business case tracking, technology roadmaps and customer experience. Part of this will be done through working across marketing channels and business product development to identify the most effective, efficient ways to develop propositions to drive the mobile channel adoption, usage and maturity.
The incumbent is customer centric, innovative, technically savvy, data-driven and relentless in pursuit of channel growth and commercialisation and exceptional customer experience. This individual will play a critical role in identifying, implementing, and measuring new proposition and marketing programs to drive channel commercialisation.
Your responsibilities will include:
Commercial Drive:
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