Job Description

Closing Date 2023/09/23
Reference Number MMH230901-3
Job Title Executive Head: Clients and Business Solutions [Cape Town | Johannesburg]
Position Type Permanent
Role Family Client Services
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Cape Town
Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

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Role Purpose

Develop and implement best practice framework for the product and solutions function that ensures optimal operation of the business through a comprehensive range of fit for purpose and best in class solutions that deliver most optimal outcomes to all stakeholders.
Requirements

Qualifications:

• Fellow of the Actuarial Society of South Africa

Experience:

• 5-8 yearsxe2x80x99 proven experience in product development and product management, with a track record of successfully launching and managing product solutions within a financial services environment

• 5-8 years business management experience

• Broad knowledge of the financial services, insurance and investment industry

• Deep understanding of market dynamics, customer needs, and industry trends

Duties & Responsibilities

Develop and implement product strategies:

• Define and communicate the product solutions strategy aligned with the organisations overall goals and objectives.

• Identify market opportunities, conduct competitive analysis, and gather client feedback to drive product innovation and differentiation.

• Work closely with the Insights and Client Experience design teams to conceptualise, develop, and launch new products and existing product enhancements.

• Oversee the entire product solutions portfolio, ensuring alignment with market needs and business goals.

• Have a clear understanding of performance metrics, sales data, and client feedback to make informed decisions regarding product lifecycle, updates, and discontinuations.

• Collaborate with marketing, sales, operations, and other departments to ensure seamless product launches, marketing campaigns, and sales enablement.

• Lead a team of product managers who act as a bridge between technical teams and business stakeholders to ensure a clear understanding of product features, benefits, and customer value.

• Design and deliver product solutions that address real customer pain points and deliver exceptional value.

• Act as an SME on product platform related initiatives in collaboration with IT, to enhance product experience across different platforms.

• Collaborate with the Products and Solutions units across the Group to determine optimal product and pricing strategies for new and existing products and business.

• Complete new business tenders and marketing relative to a clientxe2x80x99s financial wellness needs.

• Using risk management techniques develop and implement tools and fraeworks to assess the effectiveness of solutions and models against desired outcomes.

Drive a client centric environment that ofucses on best practice service delivery:

• Build and maintain relationships with clients and stakeholders.

• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.

• Define fair and innovative client service practices which build rewarding relationships, and allows team to provide exceptional client service.

• Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.

• Contribute to a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.

• Develop client service level agreements and standards in order to ensure clients receive clear and accurate information and are kept informed at all times.

• Drive efforts to improve client service and fair treatment of clients within area of responsibility.

• Incorporate client feedback into the enhancement of daily business processes and management operating systems.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Effectively lead team:

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.

• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.

• Select and recruit suitably qualified talent in line with Employment Equity principles and MMH values.

• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.

• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.

• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.

• Effectively manage performance within the team in order to ensure business objectives are achieved.

• Encourage innovation, change agility and collaboration within the team.

• Share and transfer product, process and systems knowledge to colleagues.

Manage budget and implement sound financial controls:

• Ensure that the Pricing and Reporting operating model is adequately budgeted for through the development and implementation of a fit for purpose budget.

• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.

• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.

• Identify solutions to enhance cost effectiveness and increase operational efficiency.

• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.

• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.

• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

• Be responsible for implementation of SAM requirements across Large Corporate Segment.

• Devise appropriate mitigating strategies to improve claims experience.

• Anticipate required basis changes and mitigate financial impact where possible.

Competencies

• Interacting with People

• Thinking Positively

• Developing Strategies

• Making Decisions

• Directing People

• Embracing Change

• Providing Insights

• Establishing Rapport

• Team Working

• Empowering Individuals

• Inviting Feedback

• Resolving Conflict

• Showing Composure

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan