Job Description

Events and Reservations Coordinator - GautengWe are currently seeking a dynamic and versatile individual to join our team in the combined role of Reservationist and Event Coordinator. This unique position involves managing reservations for our short-term rental properties for individual stays as well as booking events to ensure memorable experiences for our guests. This is an exciting opportunity to join a fast-paced team at a rapidly-developing company that will give you visibility into some of the most beautiful locations in the US. Responsibilities:Handle inquiries and reservations for short-term rental properties through various channels but predominantly voice.Ensure timely and accurate entry of reservation details into the booking system.Provide excellent customer service, guiding guests through the booking process and addressing inquiries promptly.Facilitate payment transactions, manage deposits, and ensure timely processing of payments.Communicate pertinent information to inbound inquiries about the rental of our homes for events. For example weddings.Communicate pertinent information to guests, including stay details, check-in instructions, and property amenities.Provide exceptional customer service by addressing guest inquiries, resolving issues, and offering assistance to enhance their overall experience.Communicate effectively with guests to confirm reservations, provide pre-arrival information, and answer any questions.Work closely with other departments, including housekeeping and property management, to ensure seamless coordination between bookings and property readiness.Enhance guest experiences by identifying opportunities for upselling additional services or amenities. Qualifications:Customer Focus: A passion for delivering outstanding customer service and creating memorable experiences.Communication Skills: Strong verbal and written communication skills to convey information clearly and professionally.Organizational Skills: Excellent organizational and multitasking abilities with acute attention to detail.Tech Savvy: Comfortable using reservation management software.Adaptability: Ability to thrive in a dynamic environment, managing multiple reservations and events simultaneously.Problem-Solving: Proactive in addressing challenges to ensure guest satisfaction and event success.Flexibility: Willingness to work flexible hours, including evenings and weekends, to accommodate guest inquiries and schedules. Preferred Qualifications:Previous experience in reservations, hospitality, or customer service roles.Familiarity with reservation management software and online booking platforms.Recent relevant experience (Recent grads welcome)Self-disciplined and able to handle / prioritize multiple tasks independentlyTeam player with ability to think cross-functionallyTeam player with a positive attitude and a strong work ethic.Are interested in long-term employment and career development at a growing real estate company with a tight-knit culture Compensation:US Based$40,000 with 5% commission on event revenue (on target earnings $80,000)W-2 Full Time SalaryMedical, dental, and vision benefits covered 100% by Wander401kEquity in companyOffshore$20,000 Location:South Africa or Remote US Type:Full time

JTJ Group