Job Description

Closing Date: 2025-11-01
Job Type: Permanent
Job Level: Skilled
Experience: Between 1 - 3 Years
EE/AA: No
Summary
We are looking for an energetic and driven Events & Group Play Coordinator to lead and grow our events and group bookings segment. In this role, you will manage the full event lifecycle -- from sales and planning to on-the-day execution -- while supporting the Club Manager in hosting and delivering an outstanding Padel experience. You'll also be responsible for ensuring venue readiness, client satisfaction, and efficient operational processes.
This is a hands-on role ideal for someone passionate about events, client service, and hospitality -- with the added excitement of working in a dynamic sporting environment.
Description
Key Responsibilities
Events & Sales Coordination

• Drive sales and maximize group bookings and event occupancy
• Respond to enquiries promptly and professionally
• Plan, coordinate, and execute events and group activities from start to finish
• Create function sheets, coordinate with clients, and manage on-the-day logistics
• Ensure client satisfaction and address concerns in real-time
• Maintain and update packages, menus, imagery, and preferred supplier lists
• Prepare weekly reports and provide feedback to the Club Manager

Client Service & Hosting

• Be the first point of contact for clients and group bookings
• Welcome and brief guests on club and court rules
• Facilitate smooth check-ins and event flow
• Introduce new players to the Padel community (rules, WhatsApp group, engagement)
• Support on-site client needs, including ball collections and player substitutions

Operations & Administration

• Maintain deep knowledge of all operational procedures and offerings
• Manage stock levels and conduct monthly stock takes of event equipment
• Assist with invoicing, payment processing, and quoting
• Oversee event-related financials and ensure cost-effective operations

Court & Facility Maintenance

• Ensure courts are clean, safe, and in good condition (glass, turf, nets)
• Maintain club cleanliness, including bins, furniture, and public spaces
• Monitor daily upkeep in line with aesthetics standards

Marketing Support
Assist with photo content creation during events
Stay updated with industry and event trends
Help promote the club through quality service and visual presentation
Additional Expectations
You must be available telephonically and have access to email at all times
Willingness to work flexible hours, including weekends and overtime as needed
Performance Review Criteria
Industry and product knowledge
Communication and collaboration
Event success and client feedback
Operational efficiency and cost management
Cleanliness and maintenance of facilities
Personal appearance and professionalism
Adherence to budgets and achievement of sales goals
Minimum Requirements
Minimum Requirements
Education & Experience:

• Padel Experience!
• Grade 12 or equivalent
• 2-3 years of experience in events, hospitality, or a related field

Core Competencies:

• Excellent verbal communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and high levels of organisation
• Ability to manage stress and work independently
• Leadership, teamwork, and a proactive mindset
• Business alignment and commercial awareness

Skills Required