Job Description

Job Title:

Hypa Support Engineer - Take Charge of Technical Support Success!

Location:

Johannesburg

Job Type:

Permanent

Salary:

Market Related

HYPA

is a fast-growing, dynamic company committed to delivering excellence in fibre connectivity and customer support. We're on the lookout for a skilled and motivated Support Engineer with hands-on experience in Vuma Reach fibre connections and Openserve Web Connect. If you're passionate about technical support and providing first-class customer service, we want to hear from you!

The Role - Keep Our customers on Track!

As a HYPA Support Engineer, you'll be the first point of contact for our customers, ensuring their support needs are handled professionally, efficiently, and with care. From technical troubleshooting, billing and account queries, to ordering services, you'll play a vital role in delivering a seamless customer experience. Your ability to resolve issues and guide customers through each step will help maintain strong relationships and high levels of satisfaction.


Stay Connected. Together.

What You'll Be Doing:

Handle customer queries related to technical issues, accounts, and billing Provide first-line support via phone, email, and ticketing systems Diagnose and resolve fibre connectivity issues Log and maintain detailed records of all customer interactions Ensure timely and professional resolution of all queries Proactively follow up with customers to ensure satisfaction Adhere to internal support processes and quality standards Stay updated on product features, technical procedures, and industry best practices

Who You Are:

Excellent verbal and written communication skills Professional and polite communication style (Phone, Email, WhatsApp) Strong problem-solving and analytical mindset Exceptionally organized with attention to detail Able to multitask in a fast-paced environment Comfortable under pressure - stays calm and focused Tech-savvy with solid computer literacy Self-motivated and driven to self-learn A positive, can-do attitude with a passion for helping others

What's in It for You?

Join a growing and innovative company where your contribution matters Ongoing training and development - stay sharp and ahead of the curve Genuine career growth opportunities Work with cutting-edge fibre and telecom technology Recognition for excellence in service and performance Enjoy a collaborative, upbeat work culture where customer satisfaction comes first Make a real impact helping people stay connected - every single day


Apply Now - Don't Miss This Opportunity!



If you're ready to deliver "service with a smile," we want you on our team!

Click Apply Now and take the next step in your technical support career.



Join us and make an impact in Stay Connected. Together.