Job Description

We are looking for an experienced E-commerce Operations Manager to lead and manage our operations team of over 120 people across fulfilment, supply chain, customer service, and projects. This role ensures smooth day-to-day operations while driving growth and long-term improvements.



Requirements


Bachelor's degree in engineering, logistics, supply chain, or related field. Fluent in Afrikaans and English. Minimum 5 years' experience in operations or e-commerce. Strong people management experience across all levels. Exposure to Lean, Six Sigma, or similar improvement methods. Familiarity with ERP/WMS systems (advantageous). Excellent project management, time management, and problem-solving skills. Strong eye for detail and passion for customer experience, operations, and

e-commerce.



Key Responsibilities


Manage and motivate staff, build a positive work culture, and oversee performance and HR administration. Oversee warehouse operations in Cape Town and Johannesburg: logistics, stock control, packing, safety, facilities, and fleet. Ensure efficient order fulfilment: on-time dispatch, quality checks, and close collaboration with customer service. Deliver excellent customer experiences and resolve service queries quickly. Manage supply chain and inventory: control stock, reduce waste, apply FIFO/FEFO principles, and improve supplier-to-customer processes. Oversee product quality, food safety, and cold chain compliance. Lead continuous improvement projects, implement new tools/systems, and support process optimisation. * Manage budgets, KPIs, reporting, and cross-departmental workshops.