Job Description

Are you ready to take charge of the online presence of one of Africa's leading retail giants in the electronics industry? We are looking for a talented and driven eCommerce Manager to join our team. As the eCommerce Manager, you will be responsible for the end-to-end management of our eCommerce portals, including the renowned iStore Africa and the exciting MyDrone.co.za platform.

ABOUT THE ROLE

• Take ownership of the end-to-end management of the iStore website platform outside of South Africa and the CCB website platform(s), ensuring a seamless and user-friendly experience.
• Collaborate closely with the Business Development Manager (BDM) to develop effective strategies for product presentation, performance, structure, and navigation across all categories.
• Utilise web analytics and data insights to continuously improve the portals, enhancing category conversion rates and driving revenue growth.
• Ensure an exceptional customer experience online, addressing and resolving customer issues promptly to maintain a high level of service.
• Lead and execute sales-boosting promotional campaigns in coordination with Marketing, Country Managers, and the CEO.
• Provide valuable insights into customer and country trends to guide assortment selection and identify product gaps.
• Work closely with BDM, demand planning, and logistics teams to ensure smooth order fulfillment.
• Efficiently manage logistics and reverse logistics processes alongside each BDM, ensuring timely and cost-effective operations.
• Operational budget management

• Bachelor's degree in marketing, digital marketing, business, or related fields.
• Minimum 5 years in e-commerce digital sales & marketing and platform wizardry.
• A flair for commerce and finance, blending creativity with strategy.
• Master communicator
• Ready to jet-set locally and internationally, should the need arise.
• Electronics industry knowledge gives you a head start.
• Thrive in high-pressure environments, managing multiple projects like a maestro.
• Energised by passion, values, and a relentless pursuit of success.
• A creative maven, always thinking customer-first.
• Tech-savvy with Microsoft Office, MacOS, and iOS prowess.
• Adept in the arts of Shopify, Magento, Woocommerce, BigCommerce, Salesforce, Six, Volusion, or similar.

Core Group