Job Description

Key Responsibilities

• Design and implement lead capture, scoring, routing, and nurturing workflows in Dynamics 365.
• Configure and customize Dynamics 365 Sales and Marketing modules to align with business processes.
• Develop automated workflows using Power Automate and Dynamics 365 process flows.
• Integrate CRM with external systems (e.g., marketing platforms, ERP, web forms, APIs).
• Ensure data integrity, compliance, and security across the CRM ecosystem.
• Provide documentation, training, and support to end-users and business teams.
• Monitor system performance and continuously optimize for scalability and usability.

Required Skills & Experience

• 3-5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Sales, Marketing, and Customer Insights).
• Strong knowledge of Power Platform (Power Automate, Power Apps, Dataverse).
• Experience with CRM integrations (REST APIs, Azure Logic Apps, middleware like KingswaySoft or Zapier).
• Proficiency in workflow automation, lead lifecycle management, and data modeling.
• Familiarity with JavaScript, C#, or TypeScript for CRM customizations.
• Experience with data migration, ETL, and reporting tools (Power BI, SSRS).
• Excellent communication skills.
• Experience supporting and enhancing existing Dynamics 365 CRM solutions
• Hands-on experience with Power Platform Pipelines and CI/CD
• Strong knowledge of model-driven app development
• Proven ability to design, develop, and support enterprise-grade CRM solutions

Preferred Qualifications

• Information Technology or Bsc Computer Science Degree
• Microsoft Certified: Dynamics 365 Fundamentals or Functional Consultant Associate.
• Experience with marketing automation tools Dynamics 365 Marketing.
• Background in lead generation, sales funnel optimization, or customer journey mapping.
• Exposure to Agile methodologies and cross-functional collaboration.

Email updated CV's to