Job Description

A prestigious luxury hotel in Cape Town is seeking a polished and guest-focused

Duty Manager

to uphold exceptional service standards and ensure unforgettable guest experiences. This role is ideal for a confident, articulate hospitality professional who thrives in a high-end, fast-paced environment and is committed to service excellence.

What You'll Do

Maintain a strong presence across guest areas, ensuring all guests receive warm, personalised and attentive service Manage guest experience throughout the hotel, including special occasions, VIP stays and welcome-back guests Acknowledge and resolve guest concerns promptly, implementing effective recovery plans within 24 hours Build strong relationships with agents, guests and internal teams Support Front Office, Concierge and other departments during peak service times Conduct spot checks of public areas to ensure maintenance and cleanliness standards are upheld Drive guest feedback, online reputation and loyalty programme performance Assist with LQA audits, risk management and crisis-related guest communication Collaborate with management teams on service improvement initiatives and training recommendations Uphold company values, service standards and brand expectations at all times

What You'll Need

Grade 12; hospitality diploma/degree advantageous Minimum 3 years management experience in a luxury or 5 star environment Strong guest relations skills with the ability to resolve issues calmly and professionally Proven ability to manage high-pressure environments with sound decision-making Excellent communication and interpersonal skills High standards of grooming, professionalism and service etiquette Experience with Opera Cloud and MS Office Ability to work flexible hours, including mornings and evenings
If you are a dedicated hospitality professional passionate about delivering exceptional guest moments, we would love to hear from you.