Job Description

A prestigious luxury hotel in Cape Town is seeking an exceptional

Front Office Manager

to lead its guest-facing operations. This role is perfect for a polished hospitality professional who thrives in a refined, high-performance environment and is passionate about creating seamless, personalised guest experiences.

What You'll Do

Maintain and elevate guest experience standards across all Front Office functions Lead and inspire a team of supervisors and front office professionals through coaching, mentoring and structured development Oversee guest relations, with a strong presence in the lobby and personalised service for high-profile guests Resolve guest concerns with professionalism and implement effective guest recovery strategies Ensure smooth communication across departments and uphold all operational systems, SOPs and service protocols Drive service excellence in line with international luxury standards Conduct performance reviews, identify training needs and coordinate cross-training initiatives Manage recruitment, scheduling, team performance and departmental discipline Monitor financial controls, budgets, upselling and revenue opportunities Ensure accuracy in Opera data, reports, administrative tasks and overall departmental compliance Support operational leadership in the absence of senior managers

What You'll Need

Matric; hospitality or management qualification advantageous Minimum 3 years in a Front Office management role within a luxury or 5 star environment Strong leadership, communication and guest relations capability Proven ability to manage a high-performing team in a fast-paced environment Skilled in guest recovery, problem-solving and decision-making Strong financial awareness including budgets, cost control and revenue optimisation Experience with Opera Cloud and MS Office Professional, well-presented and committed to exceptional service delivery
If you are a hands-on, service-driven leader with a passion for luxury hospitality, we would love to hear from you.