Job Description

A renowned wine estate in the picturesque Winelands is looking for a dedicated

Duty Manager

to join their team. If you thrive in a fast-paced, solutions-driven environment and are passionate about delivering exceptional service, this position is for you.

Requirements:

Minimum 3 years of experience as a Duty Manager or similar role Previous 5-star hotel experience is advantageous. Grade 12/Matric Certificate Tertiary qualification in Hospitality or Hotel Management. Proficiency in Protel and MS Office (Outlook, Word, Excel) Strong attention to detail and commitment to sustainable quality. Effective problem-solving and innovation skills. Ability to lead and build high-performance teams. Adaptability and resilience in managing uncertainty. Excellent teamwork and cross-departmental collaboration. Valid driver's license. Ability to work shifts, including night shifts. Personal and professional integrity of the highest standard. Certification in First Aid/Fire Fighting/Health and Safety is advantageous. Preference will be given to candidates from Franschhoek and neighbouring areas.

Responsibilities

Facilitate seamless guest experiences by planning and engaging with guests throughout their stay. Address and escalate guest challenges or complaints as needed. Monitor guest feedback (check-out and digital platforms) and drive improvements. Ensure all guest-facing teams adhere to the company dress code and maintain professionalism. Enforce disciplinary standards and uphold company policies. Collaborate closely with Finance and Reservations teams. Drive training sessions based on guest feedback and operational needs. Communicate occupancy changes to relevant departments. Oversee Front Office procedures, including Pre/In/Post guest check processes. Manage guest profiles and preferences through central reservations. Reconcile Front Office External Supplier Accounts monthly. Oversee O-status accounts, Management Accounts, and Front Office budgets. Minimise waste and manage departmental resources efficiently. Ensure compliance with Health and Safety standards. * Supervise Front Office floats, including reception and foreign exchange.