Job Description

Job Summary
A boutique Guest House situated in Camps Bay is seeking a passionate and experienced Duty Manager to become part of their close-knit team. Nestled in a serene, picturesque setting, the guesthouse offers a peaceful escape for travelers who value personalized service, comfort, and attention to detail. In this key role, you'll be actively involved in the daily running of the property, with a particular focus on Front Office while enhancing the guest experience. We're looking for someone who thrives in a refined, guest-focused environment and brings a hands-on, service-driven approach to leadership-someone who understands how to turn a great stay into a memorable one.
1. Minimum Requirements
South African ID or valid work permit
Grade 12 (Matric) certificate
Hospitality qualification (preferred)
Well-groomed and presented
Excellent communication skills, written and verbal
Ability to work shifts, including weekends and holidays special requests
Employment track record with references * Own, reliable transport
2. Required Experience & Skills
Minimum 3 years' experience in a Duty Manager or similar role at a 4- or 5-star establishment
Experience and understanding of reservation process including OTA channels
In-depth knowledge of Front Office , Reservations & Accommodation operations
Proficient in hotel systems (Apply Below, Nightsbridge, OTAs)
Strong guest relations and complaint resolution skills
Experienced & capable of overseeing hotel departments during shifts (Front Office, Housekeeping, F&B, Security) including arrivals, special requests, and emergency situations professionally
Skilled in team supervision: enforcing standards, coaching staff, and ensuring service excellence
Experience with stock control, reservations and basic administrative duties
Ability to maintain a professional working relationship with all departments and across cultures and religions
3. Key Responsibilities
Act as Senior Manager on Duty, ensuring smooth hotel operations during assigned shifts
Ensure all guest-facing teams uphold 5-star service standards and grooming policies
Handle guest feedback, complaints, and special requests effectively
Oversee room assignments, reservations, and occupancy changes
Conduct hotel walkthroughs to maintain ambiance, safety, and cleanliness
Provide leadership, training, and mentorship to operational staff
Assist with reservation inquiries over weekends, written and verbal
Oversee & host breakfast service
Perform reception duties including check-in & check outs and guest concierge services
Assist with reporting, stock control, and cost management in collaboration with department heads
Karen Tupper Recruitment
Recruiter