Job Description

A boutique Guest House situated in Camps Bay is seeking a passionate and experienced Duty Manager to become part of their close-knit team. Nestled in a serene, picturesque setting, the guesthouse offers a peaceful escape for travelers who value personalized service, comfort, and attention to detail. In this key role, youll be actively involved in the daily running of the property, with a particular focus on Front Office while enhancing the guest experience. We're looking for someone who thrives in a refined, guest-focused environment and brings a hands-on, service-driven approach to leadershipxe2x80x94someone who understands how to turn a great stay into a memorable one.1. Minimum RequirementsSouth African ID or valid work permitGrade 12 (Matric) certificateHospitality qualification (preferred)Well-groomed and presentedExcellent communication skills, written and verbalAbility to work shifts, including weekends and holidays special requestsEmployment track record with references * Own, reliable transport2. Required Experience & SkillsMinimum 3 years experience in a Duty Manager or similar role at a 4- or 5-star establishmentExperience and understanding of reservation process including OTA channelsIn-depth knowledge of Front Office , Reservations & Accommodation operationsProficient in hotel systems (Apply Below, Nightsbridge, OTAs)Strong guest relations and complaint resolution skillsExperienced & capable of overseeing hotel departments during shifts (Front Office, Housekeeping, F&B, Security) including arrivals, special requests, and emergency situations professionallySkilled in team supervision: enforcing standards, coaching staff, and ensuring service excellenceExperience with stock control, reservations and basic administrative dutiesAbility to maintain a professional working relationship with all departments and across cultures and religions3. Key ResponsibilitiesAct as Senior Manager on Duty, ensuring smooth hotel operations during assigned shiftsEnsure all guest-facing teams uphold 5-star service standards and grooming policiesHandle guest feedback, complaints, and special requests effectivelyOversee room assignments, reservations, and occupancy changesConduct hotel walkthroughs to maintain ambiance, safety, and cleanlinessProvide leadership, training, and mentorship to operational staffAssist with reservation inquiries over weekends, written and verbalOversee & host breakfast servicePerform reception duties including check-in & check outs and guest concierge servicesAssist with reporting, stock control, and cost management in collaboration with department heads

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