Job Description

Mangwanani Spa is seeking a well organized, motivated and strong Duty Manager for our branch based at the Wild Coast Sun.

A Duty Manager's responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

Responsibilities

Provides strong leadership to the team to execute spa, operational and human resources functions in the spa to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures. Manage the spa and its employees to ensure all spa sales goals are met or exceeded. Identify ways to drive sales generation and ensure action is taken to achieve goals. Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers. Ensure Brand Standards and Operating Standards meet or exceed expectations to support brand consistency. Ensure spa presentation standards are achieved and maintained. Create and maintain spa team relationships. Review and assess the performance of staff. Address and document unsatisfactory performance and policy violations of staff through instigating disciplinary action and performance counselling. Ensure proper scheduling of staff and Maintain cooperation and teamwork in the spa, placing a high emphasis on customer service and satisfaction. Available to open and close the spa in an effective manner. Regular attendance and full-time commitment are essential functions of the job. Perform additional managerial duties as necessary.

Requirements and skills

Work experience as a Duty Manager or similar management role Previous experience in the Spa industry preferred Excellent customer service skills Strong organizational skills Strong problem-solving skills Proficient with Microsoft Word and Excel Availability to work in shifts including weekends, public holidays
Email your CV to Jobs@mangwanani.co.za

we will employ according to our employment equity requirements.

Job Type: Temp to perm

Ability to commute/relocate:

Bizana, Eastern Cape 4800: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person