:
Dutch Speaking Customer Service & Sales Representative (Fully Remote)
Our client is a global contact center outsourcing company that specialises in providing customer support and back-office services. With contact centres in strategic locations
worldwide, they offer a range of solutions, including inbound and outbound call handling, email management, live chat support, and multilingual assistance. They serve diverse industries such as travel, telecommunications, e-commerce, and finance. They prioritise operational excellence and adhere to industry standards, utilising advanced technology and
robust quality assurance processes.
Job Type: Remote | South Africa
Salary Range: R160 000 CTC Per Annum
Requirements
Fluent in Dutch (B2) and English
Completed Matric
Fibre Line 10 mbps / 5 mbps
South African Citizenship or Identification
Benefits
40 hours per week, 8-9 hour shifts per day
Rotational Shifts: including weekend and public holidays. Working hours are subject to change depending on client requirements.
Training: 4 weeks (Fully paid)
Probation period: 4 months
Health Insurance Benefit (Paid for by the company)
Responsibilities
Work for prestigious airline clients on various work streams
Assistance to passengers with pre and post flight departure travel-related queries in the customer relations department in Dutch and English
Work on airline reservation systems and handle voice calls in Dutch and English
Daily interaction with international passengers with queries and compliments
Meeting key performance indications and meet expected client service levels
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If you are interested, please apply via our website or email your CV to . Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in Malta (Europe) and Cape Town (South Africa).
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