Job Description

As a Documentation Controller, you'll play a vital role in ensuring the accuracy, compliance, and timely processing of all export shipment documentation. This role is crucial in supporting the operational workflow and ensuring customer satisfaction by delivering precise and compliant documentation within tight international timelines. You'll work closely with clients, internal teams, and third-party service providers to ensure documentation excellence across a wide range of cargo types, including wine and dry goods.
Key Responsibilities:
Open files and upload supporting documents into internal systems
Capture consignee shipping instructions accurately and on time
Ensure all final documentation is received prior to vessel departure
Submit shipping instructions to shipping lines as per required deadlines
Prepare and submit export documents including PPECB, Phytosanitary, EUR1s, Forms A & 7, Certificates of Origin, and Cargo Dues
Liaise with clients to obtain complete shipment documentation and provide guidance as needed
Keep internal systems up to date and flag issues with relevant departments as required
Communicate with third-party service providers (e.g., shipping lines, chambers, customs) to manage queries and ensure smooth processing
Ensure accurate system comments, including on cost and delay notes
Finalise all supporting documentation and invoice comments within 30 days of vessel departure
Assist team members where necessary and meet daily, weekly, and monthly documentation KPIs
Manage documentation for a high-volume workload (minimum 600 containers annually, complexity dependent)
Requirements
Matric / Grade 12 (Essential)
Diploma in Shipping, Logistics, or Freight Forwarding (Advantageous)
2+ years of experience in freight forwarding and logistics, specifically with wine and dry cargo exports
Familiarity with Google Workspace, Excel, Inttra, Wine Online, and customs procedures
After-hours availability as required
Company Description
Join a dynamic, solutions-driven company that connects global supply chains with precision and care. Operating at the intersection of innovation and reliability, this organisation provides seamless freight forwarding, customs clearance, and warehousing solutions tailored to diverse industries. You'll be part of a team that values agility, client service, and operational excellence - delivering world-class logistics support across international borders.