Job Description

Division and Relief Store Manager (JB3408)
Modderfontein, Gauteng
R20 000.00 - R25 000.00 a month + Commission + Performance Incentive
Benefits: Fuel Allowance R3000.00. Data Allowance R500.00
Duration: Permanent

A well-established paint coatings manufacturer is looking for the services of a Division Manager to manage the operations and sales of 3 retail stores (Randburg, Edenvale, and Boksburg) and a telesales representative. Strong sales and management ability required. You will assume full responsibility for the operational management and sales volume growth within the division. The successful incumbent will also relieve store managers from time to time as required. The division includes: 3 Retail stores which retail all of the Company's decorative & industrial coatings, preparation products and accessories and manage the telesales of field marking machines, liquids, parts and services.

Role weighting: Operations management 20% / Sales management 80%

Minimum Requirements:
Demonstrable sales ability / track record and experience - critical
Previous team management experience
Demonstrable staff / management ability / track record
A-Team / best in class profile.
Post-matric further development / training
Paint experience most beneficial, but not essential
Gravitas, ability to operate without senior manager supervision, ability to achieve results
Previous branch / retail store management beneficial
A good understanding of retail business and business in general
Experience in managing multiple staff and / or outlets essential
Strong personality
Analytical ability
IT literate
Fluent in Afrikaans and English
Excellent verbal and written communication skills
Ability to work independently and as a team player
High degree of professionalism and conduct at all times
Strong interpersonal skills (time managements, assertiveness, and conflict resolution)
Own vehicle
Organised and thorough
An excellent leader and business manager
Sales driven
Excellent customer service orientation
Ability to work Saturday mornings

Duties and Responsibilities:
Assumes full responsibility for the running, management, and performance of the division
Assumes full responsibility for sales performance within the division
Assumes full responsibility for operational management of the branches
Assumes full responsibility for the management of all division staff
Assume physical sales activity in support of individual store sales objectives. Physically sell within the relevant geographic area of responsibility
Support store staff in the field (at customer level) to close new business and win back non-billing customers
Maintain sales margins within the division
Drive division sales performance and KPA achievement.
Driving turnover to ensure achievement of targets (sales, turnover and GP)
CRM management
Ensure that store staff execute their job responsibilities effectively, efficiently and professionally. Each staff member must operate at the level required by their job
Assumes full responsibility for exemplary housekeeping across all branches
Hands on management of any potential store relocation projects
Ensure the effective and efficient daily running of the stores encompassing all the activities required for such purposes. This includes daily cash-ups, daily ordering via MRP, stock optimization, stock takes, stock rotation, cash ups, banking etc. within company policy / procedures
Ensure that store trading hours are adhered to across all locations
Staff planning and scheduling
Spend a minimum of one full day a week with each store
Full understanding of the company's systems and processes and the management of day-to-day activity relating to the store
Take ownership of all customer problems and complaints, ensuring that they are effectively and efficiently handled and closed-off
Ensure ethical, honest and professional business dealings with all customers
Manage store stock and ensure that stores order via MRP daily (ensuring that MRP is used in accordance with company policy)
Responsible for the execution of in-store stock takes.
Ensure that all staff are effectively trained (product knowledge, technical knowledge, customer service, retail best practices etc)
Managing, leading, motivating and training staff
Ensure standards for quality, customer service and health and safety are met
Ensure that all tasks and activities are carried out effectively and efficiently, with a sense of urgency, attention to detail and professionalism
Ensure that deadlines are met
Ensure that senior management decisions are carried through to the team and fully supported
Budgeting
Executing in-store merchandise strategy and standards
Relieve individual store manager when necessary
Custodian for store maintenance, store equipment, furniture, fixtures and fittings. Security / asset control within branches

Kontak Recruitment