Job Description

Introduction

QPro Feeds is a dynamic Animal Feed Manufacturing business with a facility in both Bethlehem and Vrede. We are responsible for producing animal feed to in-house clients as well as external clients in the monogastric and ruminant fields. With a commitment to providing high-quality animal feed products, we strive to support farmers in achieving optimal results.



As a Dispatch Supervisor, your primary responsibility will be to oversee the efficient delivery of our feed products to our valued customers. You will coordinate with our production, warehouse, and logistics teams to ensure timely and accurate dispatches, while maintaining proper documentation and compliance with standard operating procedures and regulations. Your organizational and leadership skills will be crucial in managing a team of drivers and ensuring effective communication and collaboration.

Requirements

• Minimum 3 years of experience in a dispatch or similar supervisory role within the agriculture or logistics industry
• Proficiency in inventory management systems and understanding of dispatch procedures.
• Knowledge of applicable health and safety regulations.

• Oversee the daily operations of the dispatch department. For example:

• Ensuring delivery documentation is scanned and sent with 24 hours for invoicing purposes.
• Plan and schedule product deliveries based on customer orders and production schedules.
• Assign and manage dispatch personnel to ensure timely and efficient delivery of animal feed. This includes:

• Managing time & attendance, leave applications, performance reviews etc.
• Ensuring correct and timeous communication is sent by the relevant personnel to clients regarding deliveries.
• Coordinate with production to ensure accurate inventory levels for efficient dispatch.
• Maintain accurate records of dispatched orders, including delivery times, quantities, and customer information.
• Communicate and coordinate with growers, drivers and transporter to ensure they have all necessary information for efficient delivery. For example:

• Availability of vehicles
• Cancellation of deliveries
• Decreasing/Increasing of orders
• Delivery changes i.e., dates
• Monitor driver routes and schedules to optimise efficiency and minimize delivery delays.
• Revolve any issues or conflicts that arrive during the delivery process, such as late deliveries or customer complaints.
• Ensure compliance with all safety and regulatory requirements, including proper documentation including maintaining dispatch equipment, such as vehicles:

• COF's and license renewals.
• Repairs and maintenance.
• Road Worthiness
• Managing service providers.
• Manage the diesel bouser relating to, for example, opening stock, usages, ordering of diesel, ensuring diesel is delivered on time and at the best price etc.
• Train and mentor dispatch personnel on proper procedures and protocols for successful dispatch operations.
• Implement and report on performance metrics to track and improve dispatch efficiencies, such as (not limited to the below):

• On-time/early/late delivery rates.
• Diesel usage per vehicle.
• Loads per truck per day.
• Prepare and present regular reports to management on dispatch operations, performance metrics, and any areas of improvement or concern.

• Strong Leadership Skills - effectively lead and motivate team of drivers and weighbridge operators ensuring tasks are assigned and executed efficiently.
• Excellent Communication Skills - verbal and written
• Problem-Solving Abilities - able to handle unexpected situations or issues that may arise during the dispatch process.
• Organizational Skills - must be highly organized in order to coordinate and prioritise multiple tasks simultaneously. Need to maintain accurate records, ensure timely delivery and manage resources effectively.
• Interpersonal Skills - need to be able to build and maintain positive relationships, negotiate and collaborate effectively, and address conflicts when they arise.

• The company can expire jobs at any time at their own discretion.
• VKB Group and/or its subsidiary companies will use any personal data collected through the job opportunities section of this website for recruitment purposes only and, should your application be successful, for purposes connected with your employment.
• VKB Group is an equal opportunity employer. VKB Group's approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to VKB Group's Employment Equity & Transformation Strategy. VKB Group actively supports the recruitment of People with Disabilities
• Things to take note of when applying through our Career Portal.
• Use Google Chrome when accessing the portal
• Clear copy of your CV in either PDF or Word
• The CV should not have handwriting on the document
• NB! Only Submit your CV on the Upload CV section of the application form and not a PDF that includes other documents such as ID, Driver's License and other documents. The application form will make provision for the candidate to upload supporting documents.
• When uploading profile picture, make sure the minimum size uploaded is 300 x 300px

VKB Group