Job Description

Dispatch Supervisor - HeidelbergIntroductionImperial is an African focused provider of integrated market access and logistics solutions. With a focus on the following key industries - healthcare, consumer, automotive, chemicals, industrial and commodities - we take our clientsxe2x80x99 and principalsxe2x80x99 products to some of the fastest growing and most challenging markets in the world. As a leading global logistics provider, we seek out and leverage new technology to deliver innovative, end-to-end solutions. Through our significant African footprint and international expertise, and with the support of our 25,000 people, Imperialxe2x80x99s purpose is to connect Africa and the world - and to improve peoplexe2x80x99s lives with access to quality products and services. Imperial became a wholly owned business of DP World in March 2022. For more information: www.imperiallogistics.com Imperialxe2x80x99s Logistics Africa business, is the leading logistics supplier in South Africa, and one of the largest on the African continent, providing Contract Logistics, Road Freight and Lead Logistics Provider solutions.Imperial Logistics International business, has its headquarters in Duisburg, Germany and is responsible for all Group logistics activities (including Contract Logistics and Freight) outside of Africa.Imperialxe2x80x99s Market Access business builds complex route-to market solutions that provide principals access to patients and consumers across Africa through comprehensive channel strategies that integrate sourcing, sales, demand generation, distribution, marketing and promotions.Duties & ResponsibilitiesThe incumbent will be responsible for the supervision of the daily operations of the Dispatch Department. Key performance areasManage Dispatch Staff Overtime and standby time.Ensure spend is in line with monthly budgets.Effective communication, tracking of performance and visibility of applicable KPI's.Conduct regular quality audits on processes and documentation within the operation.Handle customer complaints and daily query resolution.Ensure professional, accurate and timeous delivery of reports.Monitor the packing and stacking of pallets onto the trucks to minimise the damage to products.Manage HSSE/Risk in accordance with protocols to always ensure compliance.Incident management - qualitative reporting and meaningful counter measures.Ensure all staff files are up to date (Job description, ID, contact details, medicals, training etc.)Identify training and development needs for staff members.Ensure sufficient resources are in place to achieve daily targets for the Dispatch operationRegular performance appraisals for direct reports.Manage discipline in area of responsibility ensuring policies and procedures are always followed.Nature of positionWarehouse SupervisionDesired Experience & QualificationDiploma in Business Management, Logistics, Supply Chain or related field.At least 2 years continuous improvement experience in a warehouseAt Least 3 years relevant supervisory experience. Skills and experience required.Experience in quality managementKnowledge and application of innovative and cost business approachExperience in enforcing of organisational management systems, policies and proceduresDecision-making, problem-solving, creativity.Analytical skills, attention to detail.Ability to interact at a high level with clients, senior management and authorities.Ability to work in a team environment.Computer literacy in SAP, MS Office with Excel proficiency skills.

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