Job Description

Dispatch Supervisor - ParowPrint on Demand is looking for an experienced Dispatch Supervisor. The successful candidate will be responsible for overseeing the efficient and timely dispatching of goods and services to customers and suppliers. He / She will manage a team of packers and drivers, work closely with various departments to ensure smooth operations, optimize routes, and maintain high levels of customer satisfaction.Responsibilities include but are not limited to: Manage the dispatch team, providing leadership, guidance, and support to ensure effective performance and adherence to company policies and procedures. Plan and coordinate daily dispatch schedules to meet delivery deadlines and customer expectations. Monitor the progress of all deliveries (direct and via 3rd part couriers) and resolve any potential delays or issues to ensure on-time deliveries. Arrange courier shipments and compare costings. Collaborate with the logistics team to optimize routes, reduce delivery costs, and improve overall efficiency. Implement and maintain standard operating procedures (SOPs) for the dispatch department. Monitor vehicle maintenance and compliance with transportation regulations. Keep all vehicles clean and report any problems to management as soon as possible. Oversee inventory management and accuracy during the dispatch process. Analyze performance metrics and data to identify areas for improvement and implement corrective actions. Foster a positive and cooperative work environment, promoting teamwork and professional development among dispatch staff. Maintain effective communication with customers, addressing inquiries, and complaints, and resolving any customer service issues promptly. Conduct regular performance evaluations and provide feedback to the dispatch team for continuous improvement. Continually assess, plan, implement, and evaluate the systems in your department to run optimally. Be solution driven and innovative. An interest in technology and how it can be used in business will be an advantage. Knowledge of the printing industry.Requirements Matric or equivalent. Experience in people management. Creative approach to day-to-day challenges and a strong sense of ambition to solve issues and achieve targets. Fluent in Afrikaans and English, with exceptional writing and communication skills. 2 xe2x80x93 3 Years of previous experience in the print industry related to logistic management. Hyster license would be advantageous. Previous experience with Quick Easy.Job Type: Full-timeAbility to commute/relocate:Parow, Western Cape: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Do you have 2 - 3 years of experience in the print industry related to logistic management?Do you have previous experience with Quick Easy?Education:High School (matric) (Required)Language:English (Preferred)

JTJ Group