Job Description

Energy at Work Projects is recruiting approximately 133 Digital Support Agents to support a niche portfolio of high-profile business banking clients for one of South Africas largest and most trusted banking institutions.
This role is ideal for individuals who are confident, tech-savvy, and capable of resolving complex digital and technical issues in a fast-paced environment all while delivering exceptional service quality.
??? About the Role As a Digital Support Agent, you will be the first point of contact for premium business banking clients across digital platforms. You will manage inbound and outbound customer engagements, troubleshoot advanced technical issues, and ensure each interaction reflects the banks world-class service standards.
??? Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate, reliable information.
• Troubleshoot complex technical and digital banking platform issues.
• Guide clients through system navigation, digital access, and transactional processes.
• Maintain a high level of customer satisfaction and uphold service quality standards.
• Update customer records and escalate complex issues where necessary.
• Work toward achieving performance targets, KPIs, and SLA requirements.
• Ensure compliance with all internal controls and banking regulations.

??? Minimum Requirements (Non-Negotiable)

• Matric / Grade 12
• NQF Level 5 certificate (Not negotiable)
• 23 years experience in a banking call centre environment, supporting high-profile or business banking clients
• Strong communication and problem-solving skills
• Ability to work under pressure in a high-volume, fast-paced environment
• Demonstrated ability to handle complex troubleshooting support

Skills Required