To implement, enable, maintain, scale, secure, entrench, engage and commercialise the digital platforms and functionality for Consumer and High Net Worth (CHNW) Clients in country in alignment with platform enablers; Innovation, overall segment value proposition and life journeys. To the vision and implementation of interventions to ensure that digital platforms are always on, always secure and consistently deliver an exceptional client experience.
Essential Functions:
Accountable for addressing and closing out audit findings within agreed timelines
Accountable for implementing measures (leading and lagging) and measuring platform performance on an ongoing basis
Accountable for the effective delivery of changes to digital platforms within agreed timelines
Accountable to define, build and scale capabilities required to ensure that digital platforms are always on, always secure, scalable and consistently offer an excellent client experience.
Capabilities, and engineering practices, that optimize platform resilience and stability
Analyses and interprets feedback received from customer and staff regarding enhancements to digital platforms and ensures necessary actions are taken to address issues (e.g., ensuring requirements are built to address these issues in the next iteration).
Collaborate with security engineering and IT Security and fraud risk management of reduce bank and client losses by designing, building and optimising security and fraud capabilities for digital platforms, including foundational APIs
Continually modernises platforms in line with what matters to customers
Creates quarterly leave plans to ensure adequate coverage. Approves leave requests and leave sell requests
Creates workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year.
Defines the Digital Platform vision, outcomes and communicates such to all relevant stakeholders.
Demonstrates the impact of delivering enhancements to digital platforms; on cost; revenue and client experience.
Determines development needs of the team, ensuring they are future-ready. Ensures that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed.
Qualifications
Type of Qualification:
First Degree
Field of Study:
Business Commerce
Type of Qualification:
First Degree
Field of Study:
Information Technology
Experience Required
Digital & eCommerce, CHNW
Personal and Private Banking
8-10 years
Experience and understanding of digital platforms enabling other value streams teams to deliver with substantial autonomy (platforms as a product).
More than 10 years
Experience in understanding integration of digital and eCommerce sales growth around products, solutions and go-to market plans. Experience in the development, design and enablement of Digital and eCommerce value propositions that work for Consumer & HNW clients. Strong understanding of digital, open banking and platform integration into a segment. Experience in leading, integrating and delivering client solutions through multi-disciplinary teams.
Additional Information
Behavioural Competencies:
Challenging Ideas
Developing Expertise
Developing Strategies
Directing People
Embracing Change
Empowering Individuals
Establishing Rapport
Exploring Possibilities
Making Decisions
Providing Insights
Resolving Conflict
Taking Action
Technical Competencies:
Agile Concepts
Conducting Research
Financial Acumen
IT Systems
Knowledge of Banking & Financial Service
Vendor Evaluation and Management
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