Digital Patient Experience Coordinator (part Time, Remote)
Johannesburg, GP, ZA, South Africa
Job Description
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Digital Patient Experience Coordinator (Part-Time, Remote)
Are you passionate about wellness, tech-savvy, and love meaningful conversations? Join our team!
We're looking for a
Digital Patient Experience Coordinator
to help bridge the gap between prospective patients and the care they need. In this flexible, part-time remote role, you'll primarily respond to incoming SMS inquiries and assist with light phone consultations when necessary.This is
not
a traditional call center job. Instead, you'll use a personalized, tech-enabled approach to understand patients' health goals, build trust, and guide them toward their next step--whether that's scheduling a call or providing additional information.What You'll Do:
Engage promptly
with SMS inquiries and occasional phone callsHold consultative conversations
to understand wellness goals and patient concernsCoordinate appointments
using tools like CalendlyMaintain accurate records
in our CRM (training provided)Foster relationships
by showing empathy, curiosity, and professionalismFollow up
thoughtfully to encourage appointment schedulingWhat You Bring:
Tech-savviness and a quick learning curve for new tools Comfortable using CRMs, telehealth platforms, or calendars Great communication skills--both written and verbal A genuine interest in health and wellness fields Availability during U.S. East Coast business hours (16:00-24:00 GMT) Attention to detail in all communications and documentation
Why You'll Love It Here:
Work that matters
--help people take steps toward better healthFlexible hours
and part-time stabilityProfessional growth
with tools like DrChrono, Go High Level, and more *Supportive culture
focused on empathy and care
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Job Detail
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Job IdJD1434942
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned