Job Description

Key Tasks and Responsibilities

Effective Diagnostics and Inspection

Perform electronic diagnostics using Service Advisor and other specialised diagnostic tools for John Deere and other agricultural equipment. Conduct mechanical and visual inspections of machinery, following preventative maintenance protocols (7-step inspections). Identify and document potential faults, wear, or risks for early intervention. Recommend necessary repairs or maintenance based on inspection findings. Maintain detailed records of inspections for reporting and warranty purposes.

Effective Repairing and Maintenance

Repair issues identified during diagnostics and preventative maintenance promptly and efficiently. Generate and verify pick slips to ensure correct parts are selected for repairs. Perform warranty repairs in accordance with dealership requirements. Conduct field services and routine maintenance using specialised tools on all John Deere and other agricultural equipment. Maintain a clean and safe work area; manage spills, grease, and debris proactively. Return all unused spare parts to the spares department and tools to the tool room. Perform additional duties or special projects as assigned by Workshop Manager. Follow all company and dealer policies, regulations, and safety standards. Ensure proper handling and maintenance of company equipment. Monitor equipment performance post-repair and provide feedback for continuous improvement.

Customer Service

Maintain effective communication and professional relationships with Workshop Manager, colleagues, and clients. Ensure high levels of customer satisfaction through timely, quality service. Act as a brand ambassador for John Deere and the company by demonstrating technical knowledge and professionalism.

Training

Attend all internal and external training sessions to stay up-to-date with technical skills and product knowledge. Apply newly acquired knowledge in daily work and demonstrate skills learned. Mentor/manage Apprentices, Junior Technicians, and Artisan Assistants on-the-job. Identify personal skill gaps and take initiative to improve performance through Continuous learning.


Valid Code 8 (EB) driver's license National Senior Certificate Trade Test Certificate (Tractor/Diesel) Minimum 3 years relevant mechanical experience

Key Skills:

Customer service and interpersonal skills Knowledge of agri-business and mechanisation equipment Proficiency in John Deere Service Advisor and MS Office Computer literacy, networking, and time management Attention to detail, responsibility, and bilingual ability Willingness to learn company standards and procedures on-the-job

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We are committed to transformation through the appointment of persons from designated groups and potential candidates from these groups will enjoy preference. Kindly note that a consumer credit record and criminal background check will be requested in respect of all appointments which involve dealing with cash or finances. Should you meet the above requirements and be of the opinion that you can make a contribution to the company, kindly register on www.groupcareers.co.za to apply for the position. Should we not have contacted you within four weeks of the closing date, you may assume that your application has been unsuccessful.

CLOSING DATE - 26 January 2026