Job Description

Job Purpose

The Desktop Support Specialist is responsible for providing first- and second-line technical support to end users, ensuring the reliable operation of desktop computers, laptops, mobile devices, and related hardware and software across the organisation. The role supports Windows-based systems, Android devices, and Apple iPhones, ensuring minimal downtime and a high level of user satisfaction.

Key Responsibilities

End-User Support

Provide technical support to users for desktops, laptops, printers, and mobile devices. Diagnose and resolve hardware, software, and connectivity issues. Respond to support requests via helpdesk system (Jira), email, phone, or in person. Escalate complex issues to senior IT staff when required.

Desktop & Operating Systems Support

Install, configure, and maintain Windows operating systems and standard business applications. Troubleshoot Windows OS issues, including performance and application errors.

Mobile Device Support

Support Autobid Application on Android smartphones. Support Autobid Application on Apple iPhones (iOS). Support Autobid Application on dedicated 2D and RFID scanners.

Hardware & Peripherals

Set up and maintain laptops and printers. Perform basic hardware troubleshooting.

Networking & Connectivity

Provide basic support for LAN, Wi-Fi, VPN, and remote access issues. Assist users with network logins and connectivity troubleshooting.

Minimum Requirements

Diploma or Certificate in Information Technology or related field. 2-3 years' experience in a desktop support or helpdesk role. Strong working knowledge of Windows OS. Experience supporting Android and iPhone (iOS) devices. Good understanding of computer hardware and peripherals. Valid Drivers License

Skills & Competencies

Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and as part of a team. Good time management and organisational skills. Ability to work under pressure and manage multiple support requests.

Advantageous

Experience with Microsoft 365. Basic networking knowledge (TCP/IP, DHCP, DNS).

Working Conditions

Office-based with occasional after-hours or on-call support. May require visits to customers.
Job Types: Full-time, Permanent

Pay: R10000,00 - R20000,00 per month

Work Location: In person