Job Description

Job Summary We are looking to hire a Desktop Engineer I, to join our dynamic team in Cape Town. Our ideal candidates must have working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods.xc3x82 Works with a moderate degree of supervision. Duties/Responsibilities: Remote user support to users across 125 stores (South Africa and Namibia) General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment Set up and preparation of hardware for distribution to users Achieve expected SLA and quality requirements and KPIs to support client contract objectives Excellent verbal communication to deliver remote or telephonic support Effective time and call management to support contractual objectives Effective use of Call Management System and tools to effectively measure delivery of services Ensure effective resolution of calls within agreed timelines at expected service quality Timeous escalation to ensure resolution within agreed timelines Frequent and appropriate communication with users wrt resolution progress of incidents and requests Qualifications Required: National Senior Certificate/Matric A+ N+ Qualifications Preferred:xc3x82 MCSE Hardware Certifications is advantageous Mobility Support Qualification ITIL Customer Support Soft Skills Experience Required: 5-7 Years IT Experience in remote End User Support Must be experienced in Microsoft environment, practical approach, IT generalist Experience in Network Supportxc3x82 Work Environment: Working within a team onsite at the client Physical Demands: Remote Support Assist with moving of IT equipment

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