Job Summary
Technical Desktop Engineer IT - Analyst, Data Management
Cape Town - Western Cape
ENVIRONMENT:
JOIN the global team of an Independent Asset Management Firm seeking a tech savvy & highly driven Technical Desktop Engineer who is confident engaging with various stakeholders providing personable onsite and remote technical services. You will provide both 2nd and 3rd Line Support, servicing a regional and global workforce both on-site and remotely by utilizing diagnostic tools, extensive troubleshooting, and targeted questioning to effectively identify and resolve technical issues. The ideal candidate will be a self-starter with an entrepreneurial mindset, capable of taking initiative and finding innovative solutions. Customer service orientation is paramount, and you need to be someone who will constantly seek ways to improve service to the firm. You will also require Certifications or relevant experience in A+, N+ and areas such as Microsoft Office 365 with 3-5 years of work experience IT Support with proficiency in Mimecast, anti-virus software, Citrix, Microsoft Office 365, MDM technologies like Microsoft Intune and cloud technologies such as OneDrive for Business; the installation of market applications such as Bloomberg, FactSet and ThinkFolio & a strong background in scripting using PowerShell or SCCM.
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