Job Description

The Debtors Manager is responsible for the end-to-end oversight, performance, and compliance of the debtors function across all Intercare Care Settings, with a focus on optimising cash flow, reducing debtor days, minimising bad debt, and ensuring professional engagement with patients, practices, and funders.

CRITICAL OUTPUTS

Provide overall leadership and operational oversight of the debtors function across all Intercare Care Settings. Ensure full compliance with approved policies, SOPs, internal controls, legislative requirements, and audit standards. Ensure accurate system usage, record-keeping, reconciliations, suspense account management, and data integrity. Ensure all electronic payments are allocated accurately and within agreed turnaround times. Investigate and resolve unallocated payments, incorrect references, credits, refunds, and settlement discounts in line with approved processes. Ensure billing accuracy, correct capturing, and timely system corrections to protect revenue. Investigate and resolve short payments and ensure timely escalation with medical schemes and funders. Manage debtor ageing and actively drive the reduction of debtor days across Care Settings. Identify high-risk and problematic accounts and implement corrective and recovery actions. Manage write-offs, bad debt declarations, journals, account handovers, and recoveries in line with approval frameworks. Ensure professional, timeous handling of patient queries, complaints, and communications in line with service standards. Compile accurate monthly management reports, analyse trends, and collaborate with the Tariffs and Contracts Manager to address tariff, contract, and compliance issues. Lead, develop, and performance-manage the debtors team, ensuring ongoing training, accountability, and a results-driven culture.

Requirements

Degree or Diploma in Finance, Accounting, or Credit Management is required. Professional qualification such as CA(SA), or a Post-Graduate Diploma in Credit Management will be advantageous. Atleast 3 years' experience in Debtors or Accounts Receivable Management, preferably within the healthcare sector. Preference for 5+ years' experience, including leadership or management role. Strong experience in healthcare billing, medical aid processes, revenue cycle management, and financial controls is highly adventageous.

If your personal purpose aligns with our mission and your values fit our value system, please apply. We encourage Diversity of Thought and welcome individuals who can contribute to and enrich our culture.

Job Type: Full-time

Application Question(s):

What is your current Cost-to-Company per month? What is your expected Cost-to-Company per month? What is your current notice period?
Education:

Bachelors (Preferred)
Location:

Pretoria, Gauteng (Required)
Work Location: In person