Job Description

Location:

Cape Town

Employment Type:

Full-time

Department:

Debt Review Admin

Reports to:

Admin Manager

Job Summary:

We are seeking a motivated and experienced Debt Review Admin consultants to join our Admin team. In this role, you will work with after sales services. To assist clients regain financial freedom.

Key Responsibilities of Debt Review Admin

File Preparation & Verification

Receive signed Form 16, bank statements, ID, payslips, and other supporting documents. Ensure all documents are complete, correct, and compliant with NCR guidelines. Cross-check income, expenses, and creditor balances with supporting documents.

System Capturing

Load client details onto the debt review management system DHS, and finwise. Capture creditor information, balances, and reference details. Set up the repayment proposal file.

Communication

Send client welcome packs/emails confirming that they are under debt review. Notify all creditors and credit bureaus (via Form 17.1) within the regulated timeframe. Issue Form 17.2 once the assessment is complete, confirming over-indebtedness.

Liaising with Credit Providers

Ensure all creditors acknowledge debt review status. Request and follow up on certificates of balance (COBs). Handle disputes around balances, interest, or account details.

Legal & Compliance Support

Prepare and forward client files to the legal department or attorney for court applications. Ensure compliance deadlines (10 business days for 17.1, 60 days for legal application, etc.) are met.

Internal Support

Work closely with client services to ensure smooth aftercare once the plan is active. Update files for collections team so they have correct installment and proposal details.

Skills & Qualities Needed

Strong

attention to detail

(documents, balances, compliance).

Time management

(debt review runs on strict NCR timelines). Good

communication skills

for creditor follow-ups. Knowledge of

NCR guidelines

and debt counselling regulations. Experience with

DC software systems

.
Job Type: Full-time

Pay: R5000,00 - R8000,00 per month

Work Location: In person