Job Description

Business Unit:

Discovery Connect

Function:

Call Center / Contact Center

Date:

5 Jun 2025

Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

Key purpose

Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

Key Outputs

The successful applicant will be responsible for but not limited to the following broad job functions:




Conduct outbound and inbound telephonic Conservation to existing Discovery client's, who have requested cancelation of their Discovery policies with the goal of convincing clients to retain their policies with Discovery.



Ensure that all FAIS requirements (FNA,ROA and Statutory notices) are completed during conservation calls.



Ensure that monthly conservation targets are met.



Proactively determine the client's needs and have the ability to re-sell product to members.



Proactively evaluate interactions with clients providing dazzling service at all times to internal and external clients



Ensuring that customers concerns are addressed and resolved by the relevant areas



Keep accurate statistics on all calls, contacts and clients spoken to and the report findings to management



Ensure that all administrative changes are done timeously, followed through on and monitored

Personal attributes and skills

Have sales ability and be persuasive



Be friendly, sincere ,confident ,courteous and positive



Be self-managed



Have excellent administration skills and be extremely organized



Have the ability to deal with change



Be able to maintain confidentiality



Have excellent telephone skills



Have excellent verbal and written communication skills



Be self-motivated and pro-active



Be able to prioritize , work under pressure and manage deadlines



Be a team player



Be resilient



Be service orientated and customer focused



Be results driven

Qualification & Experience

Matric



At least 2-3 years' experience in a Life, Health or short term Assurance sales position and/ or Outbound Telesales environment (Essential)



2-3 year Conservation experience or telesales experience



Excellent English and Afrikaans spoken would be beneficial



FAIS accreditation - NQF 4 or 5 FAIS credits (Required)



Regulatory exams (Required)



Good Excel and Word skills

EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.