Job Description

Business Unit:

Discovery Connect

Function:

Call Center / Contact Center

Date:

1 Jul 2025




Identifying sales opportunities.



Answering inbound calls timeously and making required outbound calls



Co-ordination of own administration



Identifying sales opportunities



Maintaining accurate details and statistics of all queries





Key purpose



This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.





Key Outputs



The successful individual will be required to perform on, but not limited to the following key outputs:


Achieve Insure Sales target

Communication to members telephonically via fax and email

Attending to general administration

Conduct Financial Needs Analysis

Achieve quality target

Overcome objections

Adhering to service level agreements




Personal attributes and skills



The successful individual will be required to demonstrate the following competencies:


Target Driven

Team Player

Goal orientated

Self motivated

Ability to perform under pressure

Adapt to change

Persuasiveness

Resilience/Tenacity

Sound Time Management

Self managed

Attention to detail

Ability to learn quickly and apply knowledge

Speak fluently (accent neutral) English/Afrikaans




Qualification & Experience


Matric

At least 2 years sales experience, preferably in an outbound telesales environment


Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage


PC literacy, email, word, excel

Tertiary qualification an advantage

NQF5 and RE5 qualification

EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.