Job Description

About Discovery Connect Distribution Services
Discovery Connect uses the world's foremost lead generation and conversion techniques to deliver the highest quality sales and service for all Discovery's products. We aim to cover one million lives by 2023 with our extensive product range - from health insurance, long and short-term insurance and investments, to banking and Vitality.

The Enablement Coordinator supports the Enablement Manager in executing strategic initiatives that empower sales consultants and operational teams. This hands-on, operations-facing role coordinates enablement activities, manages content and tools, and ensures alignment with compliance, product, and performance standards. Working closely with Operations, QA, Compliance, HR/L&D, and Product, the Coordinator ensures seamless delivery of enablement programs and insights. The role also involves analyzing performance data, tool usage, training engagement, and feedback to identify gaps, drive improvements, and support data-informed decision-making. Responsibilities may evolve based on business needs and strategic priorities.
Key Purpose
The Enablement Coordinator is responsible for ensuring the effective delivery of enablement programs that support consultant onboarding, development, and performance improvement. This includes managing enablement content and SOPs, providing frontline support to consultants, and collaborating with cross-functional teams to maintain operational alignment. The role also contributes to continuous improvement by interpreting data and feedback to enhance consultant readiness and enablement.
Key Outcomes
These include but not limited to:
Coordinate Enablement Initiatives

• Enablement initiatives are executed on time, with high engagement and measurable impact on consultant performance.

Maintain Enablement Content and Tools

• Maintain and update product guides, compliance checklists, SOPs, and sales support materials.
• Ensure enablement platforms and tools are functional, accessible, and aligned with business needs.

Support Consultant Readiness

• Act as a first-line support for consultants needing assistance with enablement resources.
• Resolve queries and escalate issues to relevant departments when necessary.

SOP Development and Maintenance

• Create, update, and manage enablement-related SOPs in collaboration with stakeholders.
• Ensure SOPs reflect current processes, regulatory requirements, and system changes.

Data Analysis and Reporting

• Analyze consultant performance metrics, training engagement, and enablement tool usage.
• Generate actionable insights and reports to inform strategic decisions and continuous improvement.

Post-Deployment Validation

• Participate in testing and validation of new tools, content, and system changes.
• Monitor adoption and ensure updates are reflected in training and SOPs.

Cross-Functional Collaboration

• Work closely with Operations, QA, Compliance, HR/L&D, and Product to align enablement efforts.
• Facilitate feedback loops and contribute to cross-functional initiatives.

Drive Continuous Improvement

• Identify gaps in consultant knowledge, process efficiency, or tool effectiveness.
• Recommend and support enhancements to enablement strategies and resources.

Work experience:
Required

• 1 - 3 years in Sales Enablement, Operations Support or Training Coordination.
• Experience working with cross-functional teams.

Preferred:

• Experience in insurance, financial services, or regulated industries.

• Exposure to performance analytics and reporting.

Education / Qualifications / Accreditations with Professional Body
Grade 12
FAIS Accredited qualification
Re5
Technical Skills or Knowledge

• Proficiency in MS Office (Excel, PowerPoint, Word).

• Basic data analysis and reporting skills.

• Familiarity with LMS and CRM systems.

• Knowledge of BI tools (Power BI, Tableau).

• Understanding of compliance frameworks and SOP development.

• Experience with enablement platforms or digital adoption tools.

EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Skills Required