Job Description

Database Intern at Doctors Without Borders (MSF) Southern Africa

About Us

Doctors Without Borders/Medecins Sans Frontieres (MSF) Southern Africa is a vital part of a global network of compassionate professionals dedicated to medical humanitarian work. Guided by medical ethics and a shared commitment to humanity, our teams--both small and large--deliver critical healthcare to people affected by conflict, disasters, epidemics, and exclusion from medical services. Operating in over 70 countries, MSF's doctors, nurses, logisticians, and specialists not only provide care but also bear witness to the challenges faced by communities, raising awareness and advocating for change to address crises and healthcare inequities.



Based in Johannesburg with an office in Cape Town, MSF Southern Africa serves as a dynamic hub for recruitment, communications, and operational support. Governed by the MSF Southern Africa Association, with over 300 members from seven regional countries, we are passionate about fostering an inclusive culture where diverse voices thrive. We warmly welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, abilities, and other diversity characteristics.

The Opportunity: Database Intern

Are you passionate about data integrity and supporting humanitarian efforts through efficient CRM management? As a Database Intern at MSF Southern Africa, you'll assist the Database Manager in optimizing our Salesforce CRM, focusing on data preparation for fundraising campaigns, donor retention, and process improvements. This role offers hands-on experience in data management, analysis, and system testing, helping ensure clean, reliable data that drives our mission to provide aid worldwide.

What You'll Do

Salesforce Data Management: Extract and prepare donor and campaign call lists from Salesforce, ensure timely delivery to call centre teams, reconcile returned data, conduct routine cleaning (e.g., phone numbers, addresses), and capture data from external sources like SMS platforms or EFTs. Process Support and Documentation: Document Salesforce workflows, data procedures, and call centre data flows for internal reference and training. Testing and Improvements: Test new Salesforce features, automations, or integrations; identify bugs or inefficiencies and propose enhancements. Reporting and Analysis: Generate weekly/monthly reports on data trends and agent performance; support teams with custom reports and basic analysis; perform health checks on CRM for data integrity. Internal Data Use Mapping (10% Focus): Document team usage of reports, interview colleagues on gaps, evaluate report relevance, propose improvements, sync weekly with interns, co-develop a mini guide on key reports, and research best practices for reporting in Digital, Acquisition, Retention, and Philanthropy. Other Support: Assist Data or Retentions Teams with additional tasks as needed.

Who We're Looking For

We're seeking a detail-oriented, proactive individual with a passion for data and humanitarian causes, ready to contribute to a collaborative fundraising environment.

Here's what you bring:

Qualifications & Skills

A Diploma or degree in Informatics, Data Analytics, Marketing, Information Systems, or a related field.

High interest in using CRM systems (preferably Salesforce); exposure to data extraction, cleaning, and reconciliation. Strong Excel skills (e.g., pivot tables, VLOOKUP, conditional formulas). Understanding of basic Salesforce functionality and data structures. Excellent attention to detail, data accuracy, and comfort with large datasets. Strong written and verbal communication skills.

Personal Qualities

Curious & proactive:

You seek to improve systems and workflows, taking initiative in problem-solving.

Team player:

You collaborate effectively and are willing to learn in a supportive setting.

Reliable & self-motivated:

You manage time and priorities independently.

Values-driven:

You align with MSF's principles of respect, transparency, integrity, accountability, trust, and empowerment and adhere to the MSF Behavioural Commitments.

User-first mindset:

You prioritize data integrity and passion for supporting humanitarian work.

Why Join MSF?

Make a global impact: Support a world-renowned organization that transforms lives through healthcare and advocacy. Launch your data career: Gain practical experience in a supportive, mission-driven environment. Join a vibrant community: Work alongside passionate professionals in a diverse, inclusive workplace.

What We Offer

Monthly Stipend

: R5 000.

Benefits

: 100% medical aid contribution, transport allowance, and cell phone allowance.

Resources

: A fully equipped workspace with a computer, internet, stationery, and more.

Contract

: 12-month internship.

How to Apply

Ready to make an impact? Submit your application now.



Closing date: 23 July 2025


Start date: 1 January 2026 till December 2026

Only shortlisted candidates will be contacted

NB: Information


The protection of your personal data is important to MSF SnA. By submitting your application, you consent to MSF using your personal data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your personal data will be treated confidentially. MSF SnA will not use your personal data in any other way not foreseen for purposes of recruitment.

MSF Southern Africa is committed to creating an inclusive workplace. We encourage applications from all qualified candidates, regardless of disability, gender identity, marital status, race, color, ethnic or national origins, religion, belief, or sexual orientation, and all other diversity characteristics.

By applying, the applicant acknowledges that he/she has read, understood and accept this document.

...End...