Job Description

Management Level

Senior Manager

& Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.




As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.


Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:


Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role

PwC's South Africa Technology & Innovation Centre (SATIC) is a strategic hub designed to deliver innovative, tech-enabled solutions to global clients. The Data Cluster Lead plays a pivotal leadership role within Business Services, overseeing a portfolio of data governance, analytics, and compliance services. This includes ensuring the protection, quality, and strategic use of internal firm data to drive business insights and operational excellence.

Summary:

This role is responsible for leading the Data Cluster's strategic execution, service delivery, and innovation agenda. The incumbent will collaborate with the Business Services Lead and cross-functional stakeholders to ensure data privacy compliance, enable analytics capabilities, and foster a culture of data-driven decision-making.

Qualifications /

Certifications required:

Bachelor's degree in data science, information systems, business analytics, or a related field. A master's degree or relevant certifications (e.g., CDMP, CIPP, PMP) is advantageous

Experience required:

5 -7 years in data governance, analytics, or data management roles, preferably within professional services or shared services environments. Proven experience in implementing data privacy frameworks (e.g., GDPR, POPIA) and managing compliance audits. Strong understanding of data lifecycle management, data quality frameworks, and analytics platforms. Demonstrated ability to lead cross-functional teams and manage complex data initiatives. Experience with data visualization tools (e.g., Power BI, Tableau) and data platforms (e.g., Azure, Snowflake) is highly desirable. High adaptability to fast-paced, evolving environments. Strong understanding of workforce and learning management principles and experience applying them in a business context. Demonstrated ability to lead and manage diverse teams effectively. Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels. Experience in the introduction and management of HR automation and AI tools is highly desirable. High adaptability to fast-paced environments and evolving industry dynamics. Demonstrated leadership of diverse, cross-territory teams Experience with automation and AI tools is highly desirable Demonstrated ability to manage competing priorities across operational and strategic domains.

Responsibilities of role:

Data Quality & Lifecycle Management

Collaborate with data stewards and system owners to maintain high standards of data quality, access control, and lifecycle management.

Analytics & Insights Delivery

Guide the team in designing and delivering dashboards, reports, and predictive models that support strategic decision-making.

Service and Territory Expansion

Identify and pursue opportunities to expand data services across territories. Align team capabilities with emerging business needs. Map team skills to potential service offerings

Stakeholder Engagement

Maintain regular cadence with territory stakeholders Manage client relationships and ensure alignment with strategic goals

Service Onboarding

Oversee onboarding of new services into the cluster Streamline processes and ensure quality integration

Career Planning

Support team leads in career development initiatives Ensure skills mapping and alignment with growth objectives Ensure Succession planning for key roles

Reporting

Provide monthly performance , quality assurance and strategic progress reports to the Business Services Steerco

Strategy Execution

& Industr

y/ Service Awareness

Drive execution of strategic initiatives in alignment with SATIC goals Stay informed on emerging trends in data governance, analytics, and AI. Translate industry insights into actionable strategies that enhance service quality and consistency. Promote alignment of service delivery with global best practices and evolving client expectations.

Automation and AI Introduction

Lead integration of automation and AI to improve efficiency Promote adoption of innovative tools and methodologies

Risk Management

Identify and mitigate risks within the cluster Implement risk assessment protocols to ensure continuity

Leadership and Collaboration

Foster a culture of collaboration and continuous improvement

Innovation and Continuous Improvement

Promote best practices and new technologies Drive a culture of innovation and operational excellence

Desirable skill sets

include:

Strategic thinking and execution Strong communication and stakeholder engagement Operational and project management Analytical and problem-solving skills Stronge people leadership experience Ad e pt in identifying i nnovative opportunit ies

Role related attributes:

Detail-oriented and results-driven Proactive, adaptable, and solution-focused Comfortable working with ambiguity and managing change Culturally competent with a global mindset High integrity and professional accountability High levels of resilience Self-starters

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

October 2, 2025