Job Description

Period: One-year fixed term contract
Position Reports to: Operations Manager /Customs Manager
Division: Customs Border Ports of Entry
Locations: Free State, Northern Cape, Mpumalanga, KwaZulu Natal, Limpopo, Head Office, Gauteng, Northwest
Advert Closing Date: 13 August 2025
Job Purpose
To provide administrative service, through coordinating and facilitating Customs and Excise processes and provide necessary information to enable effective reporting and administration within respective business units, in accordance with applicable legislation, policies and set standards
Education and Experience
Minimum Qualification & Experience Required

• NQF Level 4 (Matric) with Mathematics and or Accounting / or Advanced Certificate in Accounting/ or Audit.
• At least 1 years' experience in customer service environment will be an added advantage.

Job Outputs:

• Communication of transactional outputs and queries in area of work.
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, minimise mistakes and continuously improve quality and standards.
• Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
• Prepare, review, and submit documentation accurately and on time.
• Ensure compliance with all customs and excise regulations and policies.
• Keep accurate records of all transactions and correspondence.
• Assist with administrative tasks within the relevant unit.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand job service requirements in order to meet client expectations

Behavioural competencies

• Accountability
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Organisational Awareness
• Fairness and Transparency
• Honesty and Integrity
• Trust
• Respect
• Attention to Detail
• Analytical Thinking

Technical competencies

• Administrative Support
• Business Knowledge
• Data Collection and Analysis
• Efficient Improvement
• Functional Policies and Procedures
• Records and Achieve Management
• Reporting
• Service Delivery
• Standard operating procedure compliance
• Customs Systems Products

Additional Technical Competencies:
GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.