Job Description

Customer services officer - Durban Durban South Coast

Customer Services Officer - Durban

Hybrid

Salary : R12000 a month

Great customer service is at the heart of our ability to provide access to a reliable and customer-centric service to residents in and around communities in Durban.

With plans to roll out nationally, We are seeking a highly motivated, solutions-driven, dynamic, and

experienced Customer Service Officer to oversee the Customer Happiness experience

Experience and Skills:

• Business or relevant tertiary education
• Minimum of 3 years of practical experience in Customer Care
• Computer Skills Advanced skills in using Microsoft Office (PowerPoint, Word &
• Excel) and Google Suite (Docs, Sheets, Slides, Meets) to create documents and communicate
• Demonstrable experience in writing / responding to
• emails, preparing proposals.
• Proficient in English, Zulu and/ or Xhosa.
• Experience and willingness to work with and in the urban

informal settlements.

Desirable :

• Technical Skills - An ability to grasp new technology
• Relevant industry experience
• CRM Advanced skills in using customer-relationship management (CRM) systems to
• track sales processes, operations and performance.
• Sales some experience and / or an understanding of business-to-customer sales or
• customer-facing experience is a plus
• Financial Skills Financial skills with the capacity to oversee customer payments.
• Language - Fluency in English is a plus
• Experience working in growth-stage, entrepreneurial, innovative businesses
• Valid drivers licence

Personal characteristics:

• Strong Organiser You have strong organisational and time management skills, with the ability to manage multiple priorities and deadlines
• Results-Oriented A positive attitude focused on successful delivery, whether rolling up your sleeves supporting operations in the field, or getting behind a desk and computer to contribute with ideas and provide solutions.
• Resilient Self-Starter Were a small team and dont have all the answers, so you will collaboratively develop processes / systems that address existing gaps to help get the job done.
• You can work independently and as part of a small and hybrid team based both in South Africa and overseas

Should you be interested in applying for this position, and you meet the minimum requirements, then we invite you to APPLY below.

Note :Correspondence will be limited to short-listed candidates. If you have not been contacted within 14 days of your application, please accept that your application has been unsuccessful.

Apply for this Job

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